Customer Support Voice Agents
Support voice agents answer customer questions, authenticate callers, troubleshoot issues, update tickets, and transfer complex cases.
What to look for
- Knowledge base grounding
- Helpdesk integration
- Human handoff quality
- Authentication and permissions
- Failure recovery
- Analytics and QA workflows
Common features
- FAQ handling
- Ticket lookup
- Case creation
- Customer data access
- Escalation
- Conversation summaries
Recommended tools
Packaged voice agents and platforms that match or sit near this call workflow in Morak.
Packaged voice agents
We love Joe
Customer Support Agent
Omnichannel AI support agent for answering calls, replying to customer messages, qualifying leads, and routing or escalating conversations.
From €59/mo
Low setup
Ringly Seth
Industry Specific Agent
Shopify-focused AI phone support agent for handling order status, returns, product, inventory, and policy calls.
From $99/mo
Low to moderate setup
Intercom Fin Voice
Customer Support Agent
AI phone-support agent that answers from an Intercom knowledge base and hands calls to human agents with context.
Custom pricing
Moderate setup
Goodcall AI Phone Agent
Phone Agent
No-code AI phone agent for answering and automating customer service and sales requests on business calls.
From $79/mo
Low setup
Nextiva XBert AI Receptionist
Receptionist Agent
AI receptionist for answering business calls, texts, and chats, qualifying callers, scheduling appointments, and routing conversations.
Custom pricing
Moderate setup
Zoom Virtual Agent for Zoom Phone
Appointment Agent
AI-powered auto receptionist for Zoom Phone that can support call routing, appointment scheduling, and business inquiries.
Custom pricing
Moderate setup
AI voice platforms
Telenow
Voice Agent Platform
Telenow provides voice AI agents for business calls: answering questions, booking appointments and taking messages, in English and 10 Indian languages.
Usage Based pricing
Medium setup
Vapi
Developer API
Developer-oriented voice agent platform for building phone agents with custom workflows and integrations.
$0.13-$0.33/min
Technical setup
AssemblyAI
Voice Agent Platform
Voice AI infrastructure and managed Voice Agent API for production real-time voice agents.
$0.075/min
Technical setup
Uplift AI
Developer API
Developer-friendly voice and language platform for Pakistani-language TTS, STT, and realtime voice assistants.
Subscription pricing
Technical setup
Retell AI
Voice Agent Platform
Voice AI platform for building low-latency phone agents across support, scheduling, and sales workflows.
$0.07-$0.31/min
Medium setup
Synthflow
AI Receptionist
No-code AI voice agent platform for business call automation, now sold through enterprise contracts.
Enterprise pricing
Easy setup
Considerations
- Agents may expose or change sensitive customer information
- Poor handoff can frustrate callers
- Support flows need careful testing for policy edge cases