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Virtual Agent for Zoom Phone

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Zoom

Zoom Virtual Agent can integrate with Zoom Phone as an AI-powered auto receptionist. It is most relevant for teams already using Zoom Phone that want AI handling for routing, scheduling, and business inquiries.

Test the agent live

(844) 469-8246

Zoom’s live demo line. Call from your phone and ask it anything a customer would.

Quick facts

Agent category

Appointment Agent

Call direction

Inbound

Channel

Zoom Phone

Human handoff

Yes

Audience

Customer-facing

Setup complexity

Moderate Zoom Phone setup

Pricing model

Contact-sales Zoom CX / Contact Center pricing

Full pricing details

Zoom Virtual Agent is sold with Zoom CX / Zoom Contact Center packaging. Zoom lists Essentials, Premium, and Elite Contact Center plans for Virtual Agent but shows contact-sales pricing rather than public monthly rates. Verify with vendor.

Strengths & limitations

  • Zoom Phone fit
  • Routing workflows
  • Scheduling support
  • Business inquiry handling
  • Designed for existing Zoom Phone environments
  • Outbound campaign fit is limited
  • Custom telephony depth should be verified

Profile overview

Best for

Zoom Phone teamsAuto receptionistRouting and scheduling

Can handle

Answer inbound calls
Route callers
Support appointment scheduling
Handle business inquiries

Works with

Zoom Virtual Agent knowledgePhone routing settingsCall contextZoom PhoneZoom Virtual AgentAuto receptionist
Details
Call recording
Needs confirmation
Phone numbers
Requires Zoom Phone configuration; verify number and auto receptionist requirements.
CRM support
Verify CRM or calendar write-back support for appointment workflows.

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