Zoom Virtual Agent for Zoom Phone
AI-powered auto receptionist for Zoom Phone that can support call routing, appointment scheduling, and business inquiries.
- Pricing at a glance
- Contact-sales Zoom CX / Contact Center pricing
- Starting price
- Quote-based
- Setup
- Guided setup
- Try it
- Live demo line
- Free to start
- Free trial
Try the configured receptionist conversation.
Your own Zoom routing and booking rules still need testing.
At a glance
Calls & telephony
- DetailCalls
Inbound only
- SupportedHuman handoff
Yes
- Not publishedCall recording
Not published
- Not publishedPhone numbers included
Not published
- Not publishedBring your own carrier
Not published
- Not publishedSIP trunking
Not published
Trust & access
- Not publishedHIPAA
Not published
- SupportedSOC 2
Type II
Zoom company-level SOC 2 Type 2 report
- Not publishedGDPR
Not published
- DetailLanguages
16 languages
- SupportedFree to start
Free trial
Online accounts can apply for a trial license
- Not supportedDeveloper API
No
Morak scorecard
How we score →- Ease of setupGuided setup
Moderate Zoom Phone setup.
- Pricing transparencyQuote only
Pricing is quoted by sales; no list price is published.
- Try before you buyCall it now
A live demo line you can call without signing up.
- Call & telephony controlBasic
Documented: inbound and human handoff.
- Compliance readinessLimited
Published: SOC 2 Type II.
- Integration coverage1 of 4 covered
Connects to phone system. Not listed: customer records (CRM, EHR or POS), calendar and automation or API.
Typical score among business call agents
Add a receptionist to Zoom Phone
What you get
Route inbound calls and support configured scheduling inside a Zoom Phone setup.
What to account for
Zoom Phone is the dependency. Confirm what can be booked and transferred; outbound work is not the core fit.
Best for
- Zoom Phone teams
- Auto receptionist
- Routing and scheduling
Strengths
- Zoom Phone fit
- Routing workflows
- Scheduling support
- Business inquiry handling
Not a fit for
- Teams outside Zoom Phone
- Outbound calling campaigns
- Custom telephony infrastructure
Watch-outs
- Designed for existing Zoom Phone environments
- Outbound campaign fit is limited
- Custom telephony depth should be verified
What it handles
- Reception and routing
- Answer inbound calls
- Route callers
- Handle business inquiries
- Scheduling
- Support appointment scheduling
Integrations & channels
Telephony
- Zoom Phone
- Auto receptionist
Other
- Zoom Virtual Agent
What to test
Try before committing
Test routing paths, scheduling edge cases, handoff behavior, and knowledge grounding.
Data access, recording & usage details
- Verify Zoom Phone recording, transcript, routing, and customer data-retention settings.
Pricing & access
Quote-based
Zoom Virtual Agent is sold with Zoom CX / Zoom Contact Center packaging. Zoom lists Essentials, Premium, and Elite Contact Center plans for Virtual Agent but shows contact-sales pricing rather than public monthly rates. Verify with vendor.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Zoom Virtual Agent for Zoom Phone This productAI-powered auto receptionist for Zoom Phone that can support call routing, appointment scheduling, and business inquiries. | A different approach AI phone agent for answering inbound calls, handling routine questions, and routing callers without traditional phone trees. Why compare: Consider RingCentral AI Receptionist if your phone-system decision is still open; compare the underlying phone environment as well as the receptionist. | Similar product No-code AI phone agent for answering and automating customer service and sales requests on business calls. |
|---|---|---|---|
| Starting price | Quote-based | From $49/mo | From $79/mo |
| Free to start | Free trial | Free trial | Free trial |
| Calls | Inbound | Inbound | Inbound |
| HIPAA | Not published | Not published | BAA available |
| Morak scorecard How we score | |||
| Ease of setup | 3 of 5, Guided setup | 4 of 5, Light configuration | 5 of 5, Quick self-serve |
| Pricing transparency | 1 of 5, Quote only | 5 of 5, Plans published | 5 of 5, Plans published |
| Try before you buy | 5 of 5, Call it now | 5 of 5, Call it now | 4 of 5, Self-serve trial |
| Call & telephony control | 2 of 5, Basic | 3 of 5, Moderate | 3 of 5, Moderate |
| Compliance readiness | 2 of 5, Limited | 3 of 5, Fair | 4 of 5, Good |
| Integration coverage | 2 of 5, 1 of 4 covered | 2 of 5, 1 of 4 covered | 3 of 5, 2 of 4 covered |