Retell AI
Voice AI platform for building low-latency phone agents across support, scheduling, and sales workflows.
- Pricing at a glance
- $0.07-$0.31/min; custom pricing available
- Starting price
- From $0.07/min
- Setup
- Some configuration
- Pricing model
- Usage Based
- Try it
- Self-serve trial
Use the listed trial credit to test a configured phone agent.
Your own transfers, integrations and noisy calls still need validation.
At a glance
Calls & telephony
- DetailCalls
Inbound & outbound
- SupportedHuman handoff
Yes
- SupportedPhone numbers included
Yes
- SupportedBring your own carrier
Yes
- SupportedSIP trunking
Yes
Buy US/CA numbers in dashboard; import numbers via SIP trunking
Trust & access
- SupportedHIPAA
BAA available
Self-serve BAA, no additional fee
- SupportedSOC 2
Type II
Docs state SOC 2 Type 1 and Type 2
- SupportedGDPR
Yes
Self-serve DPA incl. EU SCCs
- DetailLanguages
31+ languages
- SupportedFree to start
Free credits
$10 free credits
- SupportedDeveloper API
Yes
Morak scorecard
How we score →- Ease of setupSome configuration
Configured in a visual builder; integrations take some technical help.
- Pricing transparencyRates published
Per-minute rates are public, so you can estimate cost at your volume.
- Try before you buySelf-serve trial
Sign up and test it yourself before paying.
- Call & telephony controlFull control
Documented: inbound, outbound, human handoff, phone numbers, bring-your-own carrier and SIP.
- Compliance readinessStrong
Published: SOC 2 Type II, GDPR and HIPAA BAA.
- Integration coverageAll covered
Connects to phone system, customer records (CRM, EHR or POS), calendar and automation or API.
Typical score among voice agent platforms
Build a phone agent around your business workflow
What you get
Configure voice conversations for support, scheduling or sales with a phone-agent platform.
What to account for
You still connect business systems and test interruptions, transfers and noisy calls before relying on the workflow.
Best for
- Fast voice prototypes
- Support call automation
- Scheduling workflows
Not a fit for
- Teams needing only a static IVR
- Highly regulated deployments without compliance review
What the platform provides
- Phone-agent scope
- Telephony support and workflow integrations for conversational call agents.
- Implementation path
- Both technical and semi-technical approaches are listed; confirm the configuration work for your connected workflow.
Connections & compatibility
Telephony
- Twilio
CRM & help desk
- CRM
Calendar & scheduling
- Calendar
Automation & APIs
- Custom API
- Zapier
Data access & permissions
What an agent built on Retell AI can touch once deployed. These are the first questions a security review will ask.
- Reads customer dataYes
- Writes to your systemsYes
- Sends messagesYes
- Triggers workflowsYes
- Records callsYes
- Needs API keysYes
- Human approval stepYes
Confirm recording controls, data handling, and safeguards around external tool calls before connecting customer systems.
Cost at your volume
Retell AI lists voice-agent pricing at $0.07-$0.31/minute, with custom pricing available for larger or enterprise deployments. Retell notes that once a call is transferred, the AI voice agent fee stops. Verify with vendor.
Before committing
Use a noisy call and a failed integration. Can the caller still reach a person with the right context?
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Retell AI This productVoice AI platform for building low-latency phone agents across support, scheduling, and sales workflows. | A different approach No-code AI voice agent platform for business call automation, now sold through enterprise contracts. Why compare: Explore Synthflow if your team wants a no-code approach to configuring phone workflows. | Similar product Developer-oriented voice agent platform for building phone agents with custom workflows and integrations. |
|---|---|---|---|
| Starting price | From $0.07/min | From $30,000/yr | From $0.05/min |
| Free to start | Free credits | Not published | Free credits |
| Calls | Inbound & outbound | Inbound & outbound | Inbound & outbound |
| HIPAA | BAA available | Enterprise plans | Paid add-on |
| Morak scorecard How we score | |||
| Ease of setup | 3 of 5, Some configuration | 5 of 5, No-code setup | 2 of 5, Developer build |
| Pricing transparency | 5 of 5, Rates published | 4 of 5, Starting price | 5 of 5, Rates published |
| Try before you buy | 4 of 5, Self-serve trial | 5 of 5, Call it now | 4 of 5, Self-serve trial |
| Call & telephony control | 5 of 5, Full control | 5 of 5, Full control | 5 of 5, Full control |
| Compliance readiness | 5 of 5, Strong | 5 of 5, Strong | 4 of 5, Good |
| Integration coverage | 5 of 5, All covered | 4 of 5, 3 of 4 covered | 5 of 5, All covered |