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Numa

Numa Voice AI is part of an automotive customer-operations system for dealerships. It connects phone and messaging conversations with DMS and dealership context so it can answer status questions, recover missed calls, book service, coordinate follow-up, and update supported systems.

Editorial research · Reviewed

Quick facts

Agent category

Industry Specific Agent

Call direction

Inbound and outbound

Channel

Phone, SMS, Inbox

Human handoff

Yes

Audience

Customer-facing

Setup complexity

Guided DMS, phone, department, appointment, and dealership workflow integration

Pricing model

Quote-based automotive AI platform

Full pricing details

Quote-based; confirm rooftop, department, user, usage, DMS integration, onboarding, and support charges.

Strengths & limitations

  • Automotive specialization
  • Real-time DMS context
  • Phone and messaging coordination
  • Service workflow focus
  • Pricing is not public
  • DMS data quality affects responses
  • Status and appointment writes require careful validation

Profile overview

Best for

Car dealershipsService departmentsDMS-connected callsMulti-location dealer groups

Can handle

Answer calls
Check service status
Book appointments
Recover missed calls
Send follow-ups
Update DMS context
Escalate heat cases

Works with

DMSCRMRepair ordersVehicle and customer historyAppointment availabilityDealership policies
Details
Call recording
Yes
Phone numbers
Numa handles dealership phone workflows; confirm porting, routing, and rooftop configuration.
CRM support
DMS and CRM integration is central; audit exact read and write permissions.