XBert AI Receptionist

Nextiva

Nextiva's XBert AI Receptionist is a packaged front-desk agent for businesses that want 24/7 coverage across calls, text, and chat. It can answer common questions, capture lead details, schedule appointments, and route conversations using configured business rules and supported integrations.

Editorial research · Reviewed Jul 10, 2026

Quick facts

Agent category

Receptionist Agent

Call direction

Inbound

Channel

Phone, SMS, Web chat

Human handoff

Yes

Audience

Customer-facing

Setup complexity

Guided business setup; integration scope varies

Pricing model

Quote-based; verify bundled phone and AI usage costs

Full pricing details

Quote-based; confirm the AI receptionist, phone service, usage, number, and integration charges with Nextiva.

Strengths & limitations

Packaged receptionist workflow
Multi-channel coverage
Scheduling and lead capture
Broad advertised integration list

Public all-in pricing is not clearly disclosed
Integration availability and setup time vary
Complex write actions require careful testing

Profile overview

Best for

Business call answeringAppointment schedulingLead intakeNextiva customers

Can handle

Answer calls

Answer common questions

Capture leads

Schedule appointments

Route callers

Send or receive messages

Works with

Business informationConfigured FAQsConnected scheduling and CRM dataSalesforceHubSpotPipedrive

Details

Call recording: Needs confirmation
Phone numbers: Offered within Nextiva's business communications stack; confirm number portability, countries, and forwarding behavior.
CRM support: Nextiva advertises multiple CRM and scheduling integrations; confirm read/write scope for the selected system.