Twilio Voice AI / Twilio + AI
Telephony and communications platform that developers can combine with AI models to build custom voice agents.
- Pricing at a glance
- US local voice from $0.014/min outbound and $0.0085/min inbound
- Starting price
- From $0.014/min
- Setup
- Developer build
- Pricing model
- Usage Based
- Try it
- Self-serve trial
Use the trial account to explore the listed voice tools.
Application logic and the full production cost remain your responsibility.
At a glance
Calls & telephony
- DetailCalls
Inbound & outbound
- SupportedHuman handoff
Yes
- SupportedPhone numbers included
Yes
- SupportedBring your own carrier
Yes
- SupportedSIP trunking
Yes
Local numbers from $1.15/mo; Elastic SIP Trunking with BYOC
Trust & access
- With conditionsHIPAA
Enterprise plans
BAA requires Security Edition or Enterprise Edition
- SupportedSOC 2
Type II
- SupportedGDPR
Yes
- Not publishedLanguages
Not published
- SupportedFree to start
Free trial
Free trial with $15 credit, no card required
- SupportedDeveloper API
Yes
Morak scorecard
How we score →- Ease of setupDeveloper build
Expect developers to build call logic, integrations and deployment.
- Pricing transparencyPlans published
Plan prices are listed on the vendor's site.
- Try before you buySelf-serve trial
Sign up and test it yourself before paying.
- Call & telephony controlFull control
Documented: inbound, outbound, human handoff, phone numbers, bring-your-own carrier and SIP.
- Compliance readinessStrong
Published: SOC 2 Type II, GDPR and HIPAA on enterprise plans.
- Integration coverage3 of 4 covered
Connects to phone system, customer records (CRM, EHR or POS) and automation or API. Not listed: calendar.
Typical score among developer APIs
Build on telephony you can control
What you get
Use numbers, routing and voice primitives as the communications foundation for an AI application.
What to account for
Your engineers still supply business logic, orchestration and monitoring. This is infrastructure rather than a finished receptionist.
Best for
- Telephony infrastructure
- Custom developer builds
- Existing Twilio teams
Not a fit for
- Non-technical buyers needing a ready-made agent
- Teams wanting editorially packaged AI receptionist features
What the platform provides
- Communications layer
- Phone numbers, routing and telephony primitives for custom AI voice systems.
- Application boundary
- Your application retains the business logic and orchestration around the voice connection.
Connections & compatibility
Telephony
- Twilio
CRM & help desk
- CRM
- Contact center
Automation & APIs
- Custom API
- Webhooks
Data access & permissions
What an agent built on Twilio Voice AI / Twilio + AI can touch once deployed. These are the first questions a security review will ask.
- Reads customer dataYes
- Writes to your systemsYes
- Sends messagesYes
- Triggers workflowsYes
- Records callsYes
- Needs API keysYes
- Human approval stepYes
Security posture depends on the custom architecture, AI services, storage, recording controls, and connected systems.
Pricing & terms
Twilio Programmable Voice US pay-as-you-go local calls are listed at $0.014/min to make calls and $0.0085/min to receive calls. US local numbers are listed at $1.15/month, toll-free numbers at $2.15/month, call recording at $0.0025/min plus $0.0005/min/month storage, transcription at $0.05/min, and ConversationRelay at $0.07/min. The Dialogflow CX Virtual Agent integration is priced separately; confirm its current rate with Twilio. AI model/provider costs may be separate depending on architecture. Verify with vendor.
Before committing
Assign ownership for orchestration, monitoring and fallback. Include that engineering and support effort in the buying decision.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Twilio Voice AI / Twilio + AI This productTelephony and communications platform that developers can combine with AI models to build custom voice agents. | A different approach ElevenLabs' platform for building voice and chat agents (formerly Conversational AI), useful for teams prioritizing voice quality. Why compare: Explore ElevenLabs if an integrated voice-agent builder and voice tooling fit better than assembling the application around telephony primitives. | Similar product Developer-oriented voice agent platform for building phone agents with custom workflows and integrations. |
|---|---|---|---|
| Starting price | From $0.014/min | From $6/mo | From $0.05/min |
| Free to start | Free trial | Free plan | Free credits |
| Calls | Inbound & outbound | Inbound & outbound | Inbound & outbound |
| HIPAA | Enterprise plans | Enterprise plans | Paid add-on |
| Morak scorecard How we score | |||
| Ease of setup | 2 of 5, Developer build | 2 of 5, Developer build | 2 of 5, Developer build |
| Pricing transparency | 5 of 5, Plans published | 4 of 5, Starting price | 5 of 5, Rates published |
| Try before you buy | 4 of 5, Self-serve trial | 5 of 5, Free plan | 4 of 5, Self-serve trial |
| Call & telephony control | 5 of 5, Full control | 4 of 5, Broad | 5 of 5, Full control |
| Compliance readiness | 5 of 5, Strong | 5 of 5, Strong | 4 of 5, Good |
| Integration coverage | 4 of 5, 3 of 4 covered | 3 of 5, 2 of 4 covered | 5 of 5, All covered |