Intercom Fin Voice
AI phone-support agent that answers from an Intercom knowledge base and hands calls to human agents with context.
- Pricing at a glance
- Quote-based; limited to eligible Intercom customers
- Starting price
- Quote-based
- Setup
- Project rollout
At a glance
Calls & telephony
- DetailCalls
Inbound only
- SupportedHuman handoff
Yes
- SupportedCall recording
Yes
- SupportedPhone numbers included
Yes
- SupportedBring your own carrier
Yes
- SupportedSIP trunking
Yes
Intercom Phone; BYO carrier via call forwarding; SIP; third-party contact-center integrations
Trust & access
- Not publishedHIPAA
Not published
- SupportedSOC 2
Type II
Intercom and Fin hold SOC 2 Type II
- SupportedGDPR
Yes
- DetailLanguages
28 languages
- Not supportedFree to start
Paid only
Fin Voice limited to select customers partnered with Sales
- SupportedDeveloper API
Yes
Morak scorecard
How we score →- Ease of setupProject rollout
Sales-enabled rollout with Intercom Phone, support content, office hours, and escalation workflows.
- Pricing transparencyQuote only
Pricing is quoted by sales; no list price is published.
- Try before you buyNot published
No self-serve demo or trial is published.
- Call & telephony controlBroad
Documented: inbound, human handoff, phone numbers, bring-your-own carrier and SIP.
- Compliance readinessFair
Published: SOC 2 Type II and GDPR.
- Integration coverage3 of 4 covered
Connects to phone system, customer records (CRM, EHR or POS) and automation or API. Not listed: calendar.
Typical score among business call agents
Extend support knowledge into voice conversations
What you get
Use support content and customer context to answer callers and transfer unresolved requests.
What to account for
Voice Procedures are listed as a closed beta for selected customers. Confirm access before planning a rollout.
Best for
- Intercom support teams
- Knowledge-based phone support
- 24/7 inbound coverage
- Contextual human handoff
Strengths
- Native Intercom context
- Gradual traffic rollout
- Full-context escalation
- Unified call monitoring
Not a fit for
- General outbound campaigns
- Teams outside Intercom
- Buyers needing immediate self-serve availability
Watch-outs
- Currently restricted to selected customers
- Voice Procedures are closed beta
- Some acknowledgement phrases are not configurable
What it handles
- Support answers
- Answer support calls
- Search support content
- Resolve common questions
- Follow-up and escalation
- Send follow-up SMS
- Transfer to human workflows
- Record outcomes
Integrations & channels
Telephony
- Intercom Phone
CRM & help desk
- Intercom Fin
- Intercom Inbox
Automation & APIs
- Reusable workflows
- APIs through Voice Procedures beta
Channels
- Phone
- SMS follow-up
What to test
- Audit refund, credit, subscription, and order actions before enabling Voice Procedures.
Try before committing
Test acknowledgement latency, interruptions, background noise, knowledge gaps, and escalation at a low rollout percentage first.
Data access, recording & usage details
- Disclose AI use and obtain recording consent where required.
Pricing & access
Quote-based
Sales-led availability for selected customers; confirm Fin, phone number, calling, concurrency, and implementation charges with Intercom.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Intercom Fin Voice This productAI phone-support agent that answers from an Intercom knowledge base and hands calls to human agents with context. | Similar product Omnichannel AI support agent for answering calls, replying to customer messages, qualifying leads, and routing or escalating conversations. | Similar product No-code AI phone agent for answering and automating customer service and sales requests on business calls. |
|---|---|---|---|
| Starting price | Quote-based | From €59/mo | From $79/mo |
| Free to start | Paid only | Free trial | Free trial |
| Calls | Inbound | Inbound & outbound | Inbound |
| HIPAA | Not published | Not published | BAA available |
| Morak scorecard How we score | |||
| Ease of setup | 2 of 5, Project rollout | 5 of 5, Quick self-serve | 5 of 5, Quick self-serve |
| Pricing transparency | 1 of 5, Quote only | 5 of 5, Plans published | 5 of 5, Plans published |
| Try before you buy | Not scored, Not published | 4 of 5, Self-serve trial | 4 of 5, Self-serve trial |
| Call & telephony control | 4 of 5, Broad | 3 of 5, Moderate | 3 of 5, Moderate |
| Compliance readiness | 3 of 5, Fair | 1 of 5, Limited | 4 of 5, Good |
| Integration coverage | 4 of 5, 3 of 4 covered | 4 of 5, 3 of 4 covered | 3 of 5, 2 of 4 covered |