Fin Voice
Visit websiteIntercom
Fin Voice is Intercom's phone channel for Fin AI Agent. It answers inbound support calls, uses existing support content, records outcomes and transcripts, sends supported follow-up messages, and hands calls to the appropriate human workflow when escalation is needed.
Editorial research · Reviewed
Quick facts
Agent category
Customer Support Agent
Call direction
Inbound
Channel
Phone, SMS follow-up
Human handoff
Yes
Audience
Customer-facing
Setup complexity
Sales-enabled rollout with Intercom Phone, support content, office hours, and escalation workflows
Pricing model
Quote-based; limited to eligible Intercom customers
Full pricing details
Sales-led availability for selected customers; confirm Fin, phone number, calling, concurrency, and implementation charges with Intercom.
Strengths & limitations
- Native Intercom context
- Gradual traffic rollout
- Full-context escalation
- Unified call monitoring
- Currently restricted to selected customers
- Voice Procedures are closed beta
- Some acknowledgement phrases are not configurable
Profile overview
Best for
Can handle
Works with
Details
- Call recording
- Yes
- Phone numbers
- Requires an inbound number enabled in Intercom Phone.
- CRM support
- Native Intercom conversation context; external system actions through controlled procedures require separate validation.
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