ElevenLabs Agents
ElevenLabs' platform for building voice and chat agents (formerly Conversational AI), useful for teams prioritizing voice quality.
- Pricing at a glance
- Free 15 min; Starter $6/mo for 75 min; LLM and telephony extra
- Starting price
- From $6/mo
- Setup
- Developer build
- Pricing model
- Usage Based
- Try it
- Self-serve trial
The dashboard trial provides minutes to explore agent behavior.
You still need to validate connected actions and the telephony path.
At a glance
Calls & telephony
- DetailCalls
Inbound & outbound
- SupportedHuman handoff
Yes
- Not publishedPhone numbers included
Not published
- SupportedBring your own carrier
Yes
- SupportedSIP trunking
Yes
Twilio number import and SIP trunking documented; buying numbers from ElevenLabs not confirmed
Trust & access
- With conditionsHIPAA
Enterprise plans
BAA only on Enterprise tier; Zero Retention Mode required
- SupportedSOC 2
Type II
- SupportedGDPR
Yes
- DetailLanguages
90+ languages
- SupportedFree to start
Free plan
Free tier with 15 min of agent usage, commercial license included
- SupportedDeveloper API
Yes
Morak scorecard
How we score →- Ease of setupDeveloper build
Expect developers to build call logic, integrations and deployment.
- Pricing transparencyStarting price
From $6/mo is published; higher tiers or usage may be quoted.
- Try before you buyFree plan
An ongoing free plan lets you test with real calls or content.
- Call & telephony controlBroad
Documented: inbound, outbound, human handoff, bring-your-own carrier and SIP.
- Compliance readinessStrong
Published: SOC 2 Type II, GDPR and HIPAA on enterprise plans.
- Integration coverage2 of 4 covered
Connects to phone system and automation or API. Not listed: customer records (CRM, EHR or POS) and calendar.
Typical score among voice agent platforms
Build a voice experience around speech and agent tools
What you get
Use a conversational builder with voice capabilities for interactive agents and prototypes.
What to account for
Confirm the telephony path and business-system actions. Voice quality alone does not establish a complete operational workflow.
Best for
- Voice quality evaluation
- Conversational experiences
- Prototype agents
Not a fit for
- Teams needing turnkey contact center migration
- Workflows requiring many packaged business integrations
What the platform provides
- Agent tooling
- An integrated workflow builder and knowledge base alongside voice-focused agent tools.
- Phone deployment
- Business phone use still requires checks on telephony, connected actions, workflow reliability and handoff.
Connections & compatibility
Telephony
- Twilio
Automation & APIs
- Custom API
Other
- Knowledge base
Data access & permissions
What an agent built on ElevenLabs Agents can touch once deployed. These are the first questions a security review will ask.
- Reads customer dataYes
- Writes to your systemsYes
- Sends messagesNo
- Triggers workflowsYes
- Records callsYes
- Needs API keysYes
- Human approval stepYes
Verify call recording, voice data handling, and external tool permissions for production phone agents.
Pricing & terms
Monthly plans: Free 15 minutes; Starter $6/75 minutes; Creator $22/275 minutes (first month $11); Pro $99/1,238 minutes; Scale $299/3,738 minutes; Business $990/12,375 minutes. Eligible additional minutes are $0.08, or $0.16 for burst usage. LLM and telephony charges are separate. Confirm current terms with the vendor.
Before committing
Follow a voice-quality sample with a connected business action and a handoff. Check whether the task completes when the conversation stops being straightforward.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | ElevenLabs Agents This productElevenLabs' platform for building voice and chat agents (formerly Conversational AI), useful for teams prioritizing voice quality. | A different approach Telephony and communications platform that developers can combine with AI models to build custom voice agents. Why compare: Explore Twilio when owning telephony and application logic matters more than using an integrated voice-agent builder. | Similar product Developer-oriented voice agent platform for building phone agents with custom workflows and integrations. |
|---|---|---|---|
| Starting price | From $6/mo | From $0.014/min | From $0.05/min |
| Free to start | Free plan | Free trial | Free credits |
| Calls | Inbound & outbound | Inbound & outbound | Inbound & outbound |
| HIPAA | Enterprise plans | Enterprise plans | Paid add-on |
| Morak scorecard How we score | |||
| Ease of setup | 2 of 5, Developer build | 2 of 5, Developer build | 2 of 5, Developer build |
| Pricing transparency | 4 of 5, Starting price | 5 of 5, Plans published | 5 of 5, Rates published |
| Try before you buy | 5 of 5, Free plan | 4 of 5, Self-serve trial | 4 of 5, Self-serve trial |
| Call & telephony control | 4 of 5, Broad | 5 of 5, Full control | 5 of 5, Full control |
| Compliance readiness | 5 of 5, Strong | 5 of 5, Strong | 4 of 5, Good |
| Integration coverage | 3 of 5, 2 of 4 covered | 4 of 5, 3 of 4 covered | 5 of 5, All covered |