Vapi
Developer-oriented voice agent platform for building phone agents with custom workflows and integrations.
- Pricing at a glance
- $0.05/min hosting + provider costs
- Starting price
- From $0.05/min
- Setup
- Developer build
- Pricing model
- Usage Based
- Try it
- Self-serve trial
Use the dashboard trial to configure and call an agent.
Validate your connected actions and failure handling separately.
At a glance
Calls & telephony
- DetailCalls
Inbound & outbound
- SupportedHuman handoff
Yes
- SupportedPhone numbers included
Yes
- SupportedBring your own carrier
Yes
- SupportedSIP trunking
Yes
Included Vapi numbers per plan; import Twilio numbers; BYO SIP trunk docs
Trust & access
- With conditionsHIPAA
Paid add-on
$2,000/mo add-on that includes the BAA
- SupportedSOC 2
Type II
SOC 2 Type II and SOC 3; report under NDA
- SupportedGDPR
Yes
GDPR listed in trust center
- DetailLanguages
Multilingual (provider-dependent)
- SupportedFree to start
Free credits
$5 free credits on free tier
- SupportedDeveloper API
Yes
Morak scorecard
How we score →- Ease of setupDeveloper build
Expect developers to build call logic, integrations and deployment.
- Pricing transparencyRates published
Per-minute rates are public, so you can estimate cost at your volume.
- Try before you buySelf-serve trial
Sign up and test it yourself before paying.
- Call & telephony controlFull control
Documented: inbound, outbound, human handoff, phone numbers, bring-your-own carrier and SIP.
- Compliance readinessGood
Published: SOC 2 Type II, GDPR and HIPAA as a paid add-on.
- Integration coverageAll covered
Connects to phone system, customer records (CRM, EHR or POS), calendar and automation or API.
Typical score among developer APIs
Own the call logic without assembling every voice component
What you get
Build custom phone workflows around configurable models and integrations.
What to account for
Your team still implements business actions, failure handling and deployment controls. This needs technical ownership.
Best for
- Developer teams
- Custom call workflows
- Voice AI prototypes
Not a fit for
- Non-technical teams without implementation support
- Teams wanting a fully managed receptionist
What the platform provides
- Call orchestration
- Programmatic control over inbound and outbound call flows, tools and telephony.
- Integration approach
- Custom orchestration and integrations are part of the engineering team's implementation.
Connections & compatibility
Telephony
- Twilio
CRM & help desk
- CRM
Calendar & scheduling
- Calendar
Automation & APIs
- Zapier
- Custom API
Data access & permissions
What an agent built on Vapi can touch once deployed. These are the first questions a security review will ask.
- Reads customer dataYes
- Writes to your systemsYes
- Sends messagesYes
- Triggers workflowsYes
- Records callsYes
- Needs API keysYes
- Human approval stepYes
Review connected tools, call recording settings, allowed actions, data retention and API key handling before production use.
Cost at your volume
Vapi hosting is $0.05/min, with model and transport costs separate. With your own API keys, model providers bill you directly; their usage is not free. Build includes 10 concurrent calls; additional lines are $10/month each. Enterprise and optional features add costs. Pricing checked September 8, 2026 at https://vapi.ai/pricing; confirm current terms.
Before committing
Interrupt a tool call and force it to fail. Does the agent recover or transfer with the right context?
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Vapi This productDeveloper-oriented voice agent platform for building phone agents with custom workflows and integrations. | A different approach No-code AI voice agent platform for business call automation, now sold through enterprise contracts. Why compare: Consider Synthflow when reducing engineering work matters more than deep custom control. | A different approach Telephony and communications platform that developers can combine with AI models to build custom voice agents. Why compare: Investigate Twilio if direct ownership of telephony and application logic is central to the build. |
|---|---|---|---|
| Starting price | From $0.05/min | From $30,000/yr | From $0.014/min |
| Free to start | Free credits | Not published | Free trial |
| Calls | Inbound & outbound | Inbound & outbound | Inbound & outbound |
| HIPAA | Paid add-on | Enterprise plans | Enterprise plans |
| Morak scorecard How we score | |||
| Ease of setup | 2 of 5, Developer build | 5 of 5, No-code setup | 2 of 5, Developer build |
| Pricing transparency | 5 of 5, Rates published | 4 of 5, Starting price | 5 of 5, Plans published |
| Try before you buy | 4 of 5, Self-serve trial | 5 of 5, Call it now | 4 of 5, Self-serve trial |
| Call & telephony control | 5 of 5, Full control | 5 of 5, Full control | 5 of 5, Full control |
| Compliance readiness | 4 of 5, Good | 5 of 5, Strong | 5 of 5, Strong |
| Integration coverage | 5 of 5, All covered | 4 of 5, 3 of 4 covered | 4 of 5, 3 of 4 covered |