8x8 Intelligent Customer Assistant
Voice and digital virtual-agent platform for contact-center self-service, intelligent directories, knowledge, and connected customer journeys.
- Pricing at a glance
- Quote-based 8x8 platform and AI pricing
- Starting price
- Quote-based
- Setup
- Enterprise rollout
- Pricing model
- Enterprise
- Try it
- Public web demo
Walk through the product experience in the vendor's tour.
This is not a live test of your routing or human handoff.
At a glance
Calls & telephony
- DetailCalls
Inbound only
- SupportedHuman handoff
Yes
- SupportedPhone numbers included
Yes
- Not publishedBring your own carrier
Not published
- Not publishedSIP trunking
Not published
Trust & access
- Not publishedHIPAA
Not published
- SupportedSOC 2
Type II
A-LIGN SOC 2 Type 2 per 8x8 assurance packet
- Not publishedGDPR
Not published
- Not publishedLanguages
Not published
- Not supportedFree to start
Paid only
Structured proof of concept by agreement; no self-serve trial found
- SupportedDeveloper API
Yes
Morak scorecard
How we score →- Ease of setupEnterprise rollout
Sales-led deployment with integration and change-management work.
- Pricing transparencyQuote only
Pricing is quoted by sales; no list price is published.
- Try before you buyWeb demo
A public web demo shows the experience, not your own setup.
- Call & telephony controlModerate
Documented: inbound, human handoff and phone numbers.
- Compliance readinessLimited
Published: SOC 2 Type II.
- Integration coverage2 of 4 covered
Connects to customer records (CRM, EHR or POS) and automation or API. Not listed: phone system and calendar.
Typical score among contact center AI
Add self-service to an 8x8 customer journey
What you get
Use a no-code assistant for configured contact-center or directory workflows.
What to account for
Direct-number and contact-center routing have different handoff conditions. Confirm the deployment path before assuming a caller can reach an agent.
Best for
- 8x8 customers
- Contact-center self-service
- Voice directories
- No-code journey design
Not a fit for
- Standalone developer infrastructure
- Teams requiring public all-in pricing
- Direct-number deployments that require voice handoff without Contact Center routing
What the platform provides
- Self-service tools
- Intelligent voice directory, no-code journey design, knowledge-based responses and analytics.
- Handoff condition
- Human handoff depends on deployment through supported 8x8 Contact Center routing; direct-number routing needs a separate check.
Connections & compatibility
CRM & help desk
- 8x8 Contact Center
- ServiceNow
- Salesforce
- Zendesk
Industry systems
- Microsoft
Other
- 8x8 AI Studio
- Google Workspace
Data access & permissions
What an agent built on 8x8 Intelligent Customer Assistant can touch once deployed. These are the first questions a security review will ask.
- Reads customer dataYes
- Writes to your systemsYes
- Sends messagesYes
- Triggers workflowsYes
- Records callsYes
- Needs API keysYes
- Human approval stepYes
Choose routing that preserves human handoff, scope AI Studio and integration permissions, configure recording and retention, secure DIDs, validate knowledge, and review regulated data handling.
Pricing & terms
8x8 does not publish complete ICA pricing. Request a quote covering Contact Center, AI Studio or ICA, numbers, voice, usage, integrations, implementation, and support.
Before committing
Test direct-number and Contact Center routing separately. Verify voice transfer and channel continuity against the licensed configuration.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | 8x8 Intelligent Customer Assistant This productVoice and digital virtual-agent platform for contact-center self-service, intelligent directories, knowledge, and connected customer journeys. | Similar product Cisco contact-center AI agent for voice and digital self-service with no-code design, testing, analytics, and human handoff. | Similar product Enterprise voicebot capability for natural-language self-service and contextual transfer within Genesys customer-experience environments. |
|---|---|---|---|
| Starting price | Quote-based | Quote-based | Quote-based |
| Free to start | Paid only | Free trial | Free trial |
| Calls | Inbound | Inbound | Inbound |
| HIPAA | Not published | Not published | Enterprise plans |
| Morak scorecard How we score | |||
| Ease of setup | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout |
| Pricing transparency | 1 of 5, Quote only | 1 of 5, Quote only | 1 of 5, Quote only |
| Try before you buy | 3 of 5, Web demo | 4 of 5, Self-serve trial | 4 of 5, Self-serve trial |
| Call & telephony control | 3 of 5, Moderate | 2 of 5, Basic | 4 of 5, Broad |
| Compliance readiness | 2 of 5, Limited | Not scored, Not published | 5 of 5, Strong |
| Integration coverage | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered |