PolyAI vs Decagon
How the two platforms compare on pricing, live demos, calls, integrations, and setup — highlighted where they differ.
Enterprise Agent
PolyAI
Enterprise conversational AI for customer service voice automation and contact center use cases.
Enterprise Agent
Decagon
Enterprise customer support AI platform often evaluated for automated resolution and support workflows.
Highlighted rows differ between these picks
| Attribute | PolyAI | Decagon |
|---|---|---|
| Platform type | Enterprise Agent | Enterprise Agent |
| Pricing | Enterprise pricing Quote-based per-minute enterprise pricing | Enterprise pricing Per-conversation or per-resolution enterprise pricing |
| Test it | Demo on request | Demo on request |
| Calls | Inbound | Inbound |
| Human handoff | Yes | Yes |
| Setup difficulty | Enterprise | Enterprise |
| Use cases | Customer Support AI Receptionists | Customer Support |
| Useful for |
|
|
| Integrations | ||
| Knowledge base | ||
| Custom API | ||
| Contact center | — | |
| CRM | — | |
| Zendesk | — | |
| Salesforce | — | |
Platform type
- PolyAI
- Enterprise Agent
- Decagon
- Enterprise Agent
Pricing
- PolyAI
Enterprise pricing
Quote-based per-minute enterprise pricing
- Decagon
Enterprise pricing
Per-conversation or per-resolution enterprise pricing
Test it
- PolyAI
- Demo on request
- Decagon
- Demo on request
Calls
- PolyAI
- Inbound
- Decagon
- Inbound
Human handoff
- PolyAI
- Yes
- Decagon
- Yes
Setup difficulty
- PolyAI
- Enterprise
- Decagon
- Enterprise
Use cases
- PolyAI
- Customer SupportAI Receptionists
- Decagon
- Customer Support
Useful for
- PolyAI
- • Enterprise contact centers
- • Customer support automation
- • High-volume inbound calls
- Decagon
- • Support automation
- • Helpdesk workflows
- • Enterprise customer operations
Integrations
| PolyAI | Decagon | |
|---|---|---|
| Knowledge base | ||
| Custom API | ||
| Contact center | — | |
| CRM | — | |
| Zendesk | — | |
| Salesforce | — |
What would these cost to run?
Enter your call volume once and see PolyAI and Decagon priced at the same usage, ranked alongside every other platform.