Decagon
Enterprise customer support AI platform often evaluated for automated resolution and support workflows.
- Pricing at a glance
- Per-conversation or per-resolution enterprise pricing
- Starting price
- Quote-based
- Setup
- Enterprise rollout
- Pricing model
- Enterprise
- Try it
- Sales demo
Ask the vendor to demonstrate a support workflow.
Confirm which parts are available over voice in your intended configuration.
At a glance
Calls & telephony
- DetailCalls
Inbound only
- SupportedHuman handoff
Yes
- Not publishedPhone numbers included
Not published
- Not publishedBring your own carrier
Not published
- SupportedSIP trunking
Yes
SIP trunking and PSTN integrations with Five9; numbers/carrier docs not public
Trust & access
- With conditionsHIPAA
Enterprise plans
Security page lists HIPAA/BAA; sales-only pricing
- SupportedSOC 2
Type II
- SupportedGDPR
Yes
- DetailLanguages
70+ languages (voice)
- Not supportedFree to start
Paid only
Demo request only
- Not supportedDeveloper API
No
Morak scorecard
How we score →- Ease of setupEnterprise rollout
Sales-led deployment with integration and change-management work.
- Pricing transparencyQuote only
Pricing is quoted by sales; no list price is published.
- Try before you buySales demo only
Evaluation runs through a guided sales demo.
- Call & telephony controlModerate
Documented: inbound, human handoff and SIP.
- Compliance readinessStrong
Published: SOC 2 Type II, GDPR and HIPAA on enterprise plans.
- Integration coverage2 of 4 covered
Connects to customer records (CRM, EHR or POS) and automation or API. Not listed: phone system and calendar.
Typical score among enterprise agent platforms
Connect support conversations to helpdesk actions
What you get
Use a support-focused platform for answering questions and taking configured actions.
What to account for
Confirm voice coverage and integration depth for your actual workflow before treating digital-support capabilities as equivalent voice behavior.
Best for
- Support automation
- Helpdesk workflows
- Enterprise customer operations
Not a fit for
- Pure telephony builds
- Teams needing a self-serve AI receptionist
What the platform provides
- Support automation
- Customer interactions and connected actions across helpdesk systems.
- Voice scope
- The listing calls for confirmation of current voice capabilities and integration depth; digital-support coverage is not proof of voice parity.
Connections & compatibility
CRM & help desk
- Zendesk
- Salesforce
Automation & APIs
- Custom API
Other
- Knowledge base
Data access & permissions
What an agent built on Decagon can touch once deployed. These are the first questions a security review will ask.
- Reads customer dataYes
- Writes to your systemsYes
- Sends messagesYes
- Triggers workflowsYes
- Records callsYes
- Needs API keysYes
- Human approval stepYes
Review permissions for ticket updates, customer messaging, and support actions before deployment.
Pricing & terms
Decagon describes two flexible pricing models: per-conversation pricing for every incoming conversation, and per-resolution pricing for fully resolved conversations with no charge for escalations. Public dollar rates are not listed and pricing varies by volume, channel, and commitment. Verify with vendor.
Before committing
Make an unsupported request over voice. Check the escalation path rather than assuming it behaves like a digital-support conversation.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Decagon This productEnterprise customer support AI platform often evaluated for automated resolution and support workflows. | A different approach Enterprise AI agent platform for customer service across voice and digital support channels. Why compare: Compare the support workflow and commercial model: Sierra lists outcome-based terms. Define the billable outcome before comparing quotes. | Similar product Enterprise conversational AI for customer service voice automation and contact center use cases. |
|---|---|---|---|
| Starting price | Quote-based | Quote-based | Quote-based |
| Free to start | Paid only | Paid only | Paid only |
| Calls | Inbound | Inbound | Inbound |
| HIPAA | Enterprise plans | Enterprise plans | Enterprise plans |
| Morak scorecard How we score | |||
| Ease of setup | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout |
| Pricing transparency | 1 of 5, Quote only | 1 of 5, Quote only | 1 of 5, Quote only |
| Try before you buy | 1 of 5, Sales demo only | Not scored, Not published | 1 of 5, Sales demo only |
| Call & telephony control | 3 of 5, Moderate | 2 of 5, Basic | 4 of 5, Broad |
| Compliance readiness | 5 of 5, Strong | 3 of 5, Fair | 5 of 5, Strong |
| Integration coverage | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered |