PolyAI
Enterprise conversational AI for customer service voice automation and contact center use cases.
- Pricing at a glance
- Quote-based per-minute enterprise pricing
- Starting price
- Quote-based
- Setup
- Enterprise rollout
- Pricing model
- Enterprise
- Try it
- Sales demo
Discuss a voice deployment with the vendor.
Bring your routing and integration requirements; a demonstration cannot establish their production fit.
At a glance
Calls & telephony
- DetailCalls
Inbound only
- SupportedHuman handoff
Yes
- SupportedPhone numbers included
Yes
- SupportedBring your own carrier
Yes
- SupportedSIP trunking
Yes
PolyAI-bought Twilio numbers, number forwarding, connect own Twilio, custom SIP trunk
Trust & access
- With conditionsHIPAA
Enterprise plans
Docs: designed to meet HIPAA; quote-only; no BAA terms published
- SupportedSOC 2
Type II
- SupportedGDPR
Yes
- DetailLanguages
75+ languages
- Not supportedFree to start
Paid only
Enterprise/sales-led; no free tier found
- Not supportedDeveloper API
No
Morak scorecard
How we score →- Ease of setupEnterprise rollout
Sales-led deployment with integration and change-management work.
- Pricing transparencyQuote only
Pricing is quoted by sales; no list price is published.
- Try before you buySales demo only
Evaluation runs through a guided sales demo.
- Call & telephony controlBroad
Documented: inbound, human handoff, phone numbers, bring-your-own carrier and SIP.
- Compliance readinessStrong
Published: SOC 2 Type II, GDPR and HIPAA on enterprise plans.
- Integration coverage2 of 4 covered
Connects to customer records (CRM, EHR or POS) and automation or API. Not listed: phone system and calendar.
Typical score among enterprise agent platforms
Build an enterprise contact-center voice experience
What you get
Work with a platform focused on conversational customer-service calls and enterprise deployment.
What to account for
Expect solution design, integrations and procurement. This is not a lightweight self-serve receptionist purchase.
Best for
- Enterprise contact centers
- Customer support automation
- High-volume inbound calls
Not a fit for
- Small teams needing a quick self-serve setup
- Simple appointment booking workflows
What the platform provides
- Service scope
- Enterprise voice automation for larger contact-center deployments.
- Delivery model
- Solution design and integration work are part of the purchase; establish the implementation scope during procurement.
Connections & compatibility
CRM & help desk
- Contact center
- CRM
Automation & APIs
- Custom API
Other
- Knowledge base
Data access & permissions
What an agent built on PolyAI can touch once deployed. These are the first questions a security review will ask.
- Reads customer dataYes
- Writes to your systemsYes
- Sends messagesNo
- Triggers workflowsYes
- Records callsYes
- Needs API keysYes
- Human approval stepYes
Enterprise deployments should review data processing, recording retention, contact center permissions, and compliance obligations.
Pricing & terms
PolyAI lists transparent per-minute pricing for ongoing voice-agent use, including proactive performance improvements, maintenance, and 24/7 support, but does not publish a public per-minute dollar rate. Pricing is request-demo / quote-based. Verify with vendor.
Before committing
Request a reference call and trace its integration and fallback path. Agree on what counts as containment before measuring the pilot.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | PolyAI This productEnterprise conversational AI for customer service voice automation and contact center use cases. | Similar product Enterprise conversational AI platform for voice and chat automation in contact centers, now part of NiCE. | Similar product Enterprise AI agent platform for customer service across voice and digital support channels. |
|---|---|---|---|
| Starting price | Quote-based | Quote-based | Quote-based |
| Free to start | Paid only | Not published | Paid only |
| Calls | Inbound | Inbound & outbound | Inbound |
| HIPAA | Enterprise plans | Not published | Enterprise plans |
| Morak scorecard How we score | |||
| Ease of setup | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout |
| Pricing transparency | 1 of 5, Quote only | 1 of 5, Quote only | 1 of 5, Quote only |
| Try before you buy | 1 of 5, Sales demo only | Not scored, Not published | Not scored, Not published |
| Call & telephony control | 4 of 5, Broad | 4 of 5, Broad | 2 of 5, Basic |
| Compliance readiness | 5 of 5, Strong | 3 of 5, Fair | 3 of 5, Fair |
| Integration coverage | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered |