PolyAI vs Cognigy
How the two platforms compare on pricing, live demos, calls, integrations, and setup — highlighted where they differ.
Enterprise Agent
PolyAI
Enterprise conversational AI for customer service voice automation and contact center use cases.
Call Center AI
Cognigy
Enterprise conversational AI platform for voice and chat automation in contact center environments.
Highlighted rows differ between these picks
| Attribute | PolyAI | Cognigy |
|---|---|---|
| Platform type | Enterprise Agent | Call Center AI |
| Pricing | Enterprise pricing Quote-based per-minute enterprise pricing | Enterprise pricing Quote-based; conversations, voice lines, and knowledge usage |
| Test it | Demo on request | — |
| Calls | Inbound | Inbound, Outbound |
| Human handoff | Yes | Yes |
| Setup difficulty | Enterprise | Enterprise |
| Use cases | Customer Support AI Receptionists | Customer Support AI Receptionists Healthcare Intake |
| Useful for |
|
|
| Integrations | ||
| Contact center | ||
| CRM | ||
| Knowledge base | ||
| Custom API | ||
| Helpdesk | — | |
Platform type
- PolyAI
- Enterprise Agent
- Cognigy
- Call Center AI
Pricing
- PolyAI
Enterprise pricing
Quote-based per-minute enterprise pricing
- Cognigy
Enterprise pricing
Quote-based; conversations, voice lines, and knowledge usage
Test it
- PolyAI
- Demo on request
- Cognigy
- —
Calls
- PolyAI
- Inbound
- Cognigy
- Inbound, Outbound
Human handoff
- PolyAI
- Yes
- Cognigy
- Yes
Setup difficulty
- PolyAI
- Enterprise
- Cognigy
- Enterprise
Use cases
- PolyAI
- Customer SupportAI Receptionists
- Cognigy
- Customer SupportAI ReceptionistsHealthcare Intake
Useful for
- PolyAI
- • Enterprise contact centers
- • Customer support automation
- • High-volume inbound calls
- Cognigy
- • Contact center automation
- • Enterprise voice bots
- • Omnichannel support
Integrations
| PolyAI | Cognigy | |
|---|---|---|
| Contact center | ||
| CRM | ||
| Knowledge base | ||
| Custom API | ||
| Helpdesk | — |
What would these cost to run?
Enter your call volume once and see PolyAI and Cognigy priced at the same usage, ranked alongside every other platform.