Hyro
Healthcare AI agent platform for call-center automation, patient access, scheduling, routing, and support across voice and digital channels.
- Pricing at a glance
- Quote-based healthcare enterprise pricing
- Starting price
- Quote-based
- Setup
- Enterprise rollout
- Pricing model
- Enterprise
At a glance
Calls & telephony
- DetailCalls
Inbound & outbound
- SupportedHuman handoff
Yes
- Not publishedPhone numbers included
Not published
- Not publishedBring your own carrier
Not published
- SupportedSIP trunking
Yes
Connects to existing telephony via SIP/DID, vXML or PSTN
Trust & access
- With conditionsHIPAA
Enterprise plans
Site states full HIPAA compliance; quote-only; BAA terms not seen
- SupportedSOC 2
Yes
Site says SOC II compliant; type not stated
- SupportedGDPR
Yes
Site says GDPR & CCPA compliant
- Not publishedLanguages
Not published
- Not supportedFree to start
Paid only
Demo request only; quote-based
- Not supportedDeveloper API
No
Morak scorecard
How we score →- Ease of setupEnterprise rollout
Sales-led deployment with integration and change-management work.
- Pricing transparencyQuote only
Pricing is quoted by sales; no list price is published.
- Try before you buyNot published
No self-serve demo or trial is published.
- Call & telephony controlModerate
Documented: inbound, outbound, human handoff and SIP.
- Compliance readinessGood
Published: SOC 2, GDPR and HIPAA on enterprise plans.
- Integration coverage1 of 4 covered
Connects to customer records (CRM, EHR or POS). Not listed: phone system, calendar and automation or API.
Typical score among enterprise agent platforms
Connect healthcare calls with patient-access workflows
What you get
Use a healthcare-focused platform for questions and patient-access tasks with EHR connections.
What to account for
Confirm the exact EHR integration and escalation paths. A scheduling capability does not establish safe handling of urgent clinical requests.
Best for
- Healthcare providers
- Patient access teams
- Healthcare call centers
- Scheduling and routing workflows
Not a fit for
- Generic SMB receptionists
- Developer teams looking only for raw voice APIs
- Non-healthcare teams that do not need healthcare-specific governance
What the platform provides
- Patient-access scope
- Scheduling management, physician search, FAQs, prescription support and routing across voice and chat.
- Healthcare operation
- Healthcare integrations and operational visibility for provider and payer teams; validate the depth of the specific EHR connection.
Connections & compatibility
CRM & help desk
- Salesforce
- Contact center
Messaging
- SMS
Industry systems
- Epic
Other
- Cisco
- Website
- Mobile app
Data access & permissions
What an agent built on Hyro can touch once deployed. These are the first questions a security review will ask.
- Reads customer dataYes
- Writes to your systemsYes
- Sends messagesYes
- Triggers workflowsYes
- Records callsYes
- Needs API keysYes
- Human approval stepYes
Healthcare deployments should review HIPAA/BAA requirements, patient data access, EHR permissions, scheduling write access, prescription-related workflows, call recording, audit logs, and human escalation policies.
Pricing & terms
Hyro does not publish self-serve pricing on the reviewed official pages. Treat pricing as quote-based enterprise healthcare pricing that varies by channels, skills, volume, integrations, and deployment scope. Verify with vendor.
Before committing
Test a scheduling exception and an urgent clinical request. Confirm the EHR action and the route to an appropriate person.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Hyro This productHealthcare AI agent platform for call-center automation, patient access, scheduling, routing, and support across voice and digital channels. | Similar product Enterprise conversational AI platform for voice and chat automation in contact centers, now part of NiCE. | Similar product Enterprise conversational AI for customer service voice automation and contact center use cases. |
|---|---|---|---|
| Starting price | Quote-based | Quote-based | Quote-based |
| Free to start | Paid only | Not published | Paid only |
| Calls | Inbound & outbound | Inbound & outbound | Inbound |
| HIPAA | Enterprise plans | Not published | Enterprise plans |
| Morak scorecard How we score | |||
| Ease of setup | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout |
| Pricing transparency | 1 of 5, Quote only | 1 of 5, Quote only | 1 of 5, Quote only |
| Try before you buy | Not scored, Not published | Not scored, Not published | 1 of 5, Sales demo only |
| Call & telephony control | 3 of 5, Moderate | 4 of 5, Broad | 4 of 5, Broad |
| Compliance readiness | 4 of 5, Good | 3 of 5, Fair | 5 of 5, Strong |
| Integration coverage | 2 of 5, 1 of 4 covered | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered |