Five9 Voice AI Agents

Five9 Voice AI Agents are enterprise contact-center agents designed to resolve multi-step requests using an orchestrator and specialized sub-agents. Five9 positions them around low-latency voice, system actions, human handoff with context, lifecycle management, monitoring, redaction, and governance.

Editorial research · Reviewed Jul 10, 2026

Test the agent live

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Official Five9 product page publishes this pharmacy demo line; do not provide real personal, health, or payment information.

Quick facts

Platform type

Call Center AI

Inbound calls

Yes

Outbound calls

Yes

Human handoff

Yes

Setup difficulty

Enterprise

Pricing model

Quote-based enterprise pricing

Developer friendly

Yes

Pricing details

Five9 does not publish a complete Voice AI Agent list price on the product page. Request a quote covering platform seats, AI usage, telephony, implementation, integrations, concurrency, support, and governance features.

Integrations

Five9 Intelligent CXCRMKnowledge systemsEnterprise APIsHuman agent desktop

Data and permissions

Voice agents may talk to customers, access records, record calls, and trigger external actions.

Can read customer data

Can write or update external systems

Can send messages

Can trigger workflows

Requires API keys

Records calls

Human approval available

Configure identity verification, redaction, recording, retention, agent guardrails, tool authorization, monitoring, and human escalation. Do not enter real personal data into public demo lines.