Five9 Voice AI Agents
Enterprise voice AI agents for autonomous contact-center self-service, multi-step workflows, and contextual handoff.
- Pricing at a glance
- Quote-based enterprise pricing
- Starting price
- Quote-based
- Setup
- Enterprise rollout
- Pricing model
- Enterprise
- Try it
- Live demo line
Hear a configured pharmacy conversation; use fictional details.
It does not test your contact-center integration or data controls.
At a glance
Calls & telephony
- DetailCalls
Inbound & outbound
- SupportedHuman handoff
Yes
- SupportedPhone numbers included
Yes
- SupportedBring your own carrier
Yes
- SupportedSIP trunking
Yes
Five9 telco or BYOC; BYO SIP trunk integration guide
Trust & access
- With conditionsHIPAA
Enterprise plans
Five9 acts as Business Associate; quote-based sales
- SupportedSOC 2
Type II
- SupportedGDPR
Yes
GDPR program and customer DPA
- DetailLanguages
130+ languages (speech recognition, IVA)
- Not supportedFree to start
Paid only
Quote-based; public demo phone line only
- SupportedDeveloper API
Yes
Morak scorecard
How we score →- Ease of setupEnterprise rollout
Sales-led deployment with integration and change-management work.
- Pricing transparencyQuote only
Pricing is quoted by sales; no list price is published.
- Try before you buyCall it now
A live demo line you can call without signing up.
- Call & telephony controlFull control
Documented: inbound, outbound, human handoff, phone numbers, bring-your-own carrier and SIP.
- Compliance readinessStrong
Published: SOC 2 Type II, GDPR and HIPAA on enterprise plans.
- Integration coverage2 of 4 covered
Connects to customer records (CRM, EHR or POS) and automation or API. Not listed: phone system and calendar.
Typical score among contact center AI
Automate service inside Five9 operations
What you get
Connect self-service conversations with enterprise customer workflows and human agents.
What to account for
Governance and contact-center integration need planning. Obtain pricing for the actual service configuration.
Best for
- Five9 contact centers
- Enterprise self-service
- Multi-step customer requests
- Unified human and AI operations
Not a fit for
- Small businesses wanting self-serve setup
- Teams seeking public list pricing
- Deployments without contact-center governance
What the platform provides
- Request handling
- An orchestrator and specialized sub-agents are designed to handle multi-step requests and system actions.
- Operations and governance
- Human handoff with context, lifecycle management, monitoring, redaction and governance are part of the vendor's positioning.
Connections & compatibility
CRM & help desk
- Five9 Intelligent CX
- CRM
- Human agent desktop
Automation & APIs
- Enterprise APIs
Other
- Knowledge systems
Data access & permissions
What an agent built on Five9 Voice AI Agents can touch once deployed. These are the first questions a security review will ask.
- Reads customer dataYes
- Writes to your systemsYes
- Sends messagesYes
- Triggers workflowsYes
- Records callsYes
- Needs API keysYes
- Human approval stepYes
Configure identity verification, redaction, recording, retention, agent guardrails, tool authorization, monitoring, and human escalation. Do not enter real personal data into public demo lines.
Pricing & terms
Five9 does not publish a complete Voice AI Agent list price on the product page. Request a quote covering platform seats, AI usage, telephony, implementation, integrations, concurrency, support, and governance features.
Before committing
Pilot a high-volume intent with a system failure. Inspect incorrect actions and transferred context, then assess the monitoring and tuning effort.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Five9 Voice AI Agents This productEnterprise voice AI agents for autonomous contact-center self-service, multi-step workflows, and contextual handoff. | Similar product Enterprise CX platform for orchestrating voice and digital AI agents, human agents, data, workflows, and governance. | Similar product Enterprise virtual agent for resolving customer requests across voice and digital contact-center channels. |
|---|---|---|---|
| Starting price | Quote-based | Quote-based | Quote-based |
| Free to start | Paid only | Not published | Paid only |
| Calls | Inbound & outbound | Inbound & outbound | Inbound |
| HIPAA | Enterprise plans | Not published | Enterprise plans |
| Morak scorecard How we score | |||
| Ease of setup | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout |
| Pricing transparency | 1 of 5, Quote only | 1 of 5, Quote only | 1 of 5, Quote only |
| Try before you buy | 5 of 5, Call it now | 1 of 5, Sales demo only | 1 of 5, Sales demo only |
| Call & telephony control | 5 of 5, Full control | 5 of 5, Full control | 4 of 5, Broad |
| Compliance readiness | 5 of 5, Strong | 3 of 5, Fair | 5 of 5, Strong |
| Integration coverage | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered |