NiCE CXone
Enterprise CX platform for orchestrating voice and digital AI agents, human agents, data, workflows, and governance.
- Pricing at a glance
- Quote-based enterprise pricing
- Starting price
- Quote-based
- Setup
- Enterprise rollout
- Pricing model
- Enterprise
- Try it
- Sales demo
Explore the enterprise service configuration with the vendor.
Implementation scope and commercial terms still need agreement.
At a glance
Calls & telephony
- DetailCalls
Inbound & outbound
- SupportedHuman handoff
Yes
- SupportedPhone numbers included
Yes
- SupportedBring your own carrier
Yes
- SupportedSIP trunking
Yes
Local/toll-free numbers, BYOC and cloud SIP trunking in CXone voice
Trust & access
- Not publishedHIPAA
Not published
- SupportedSOC 2
Type II
CXone help center compliance page
- SupportedGDPR
Yes
Help center states GDPR adherence
- Not publishedLanguages
Not published
- Not publishedFree to start
Not published
- SupportedDeveloper API
Yes
Morak scorecard
How we score →- Ease of setupEnterprise rollout
Sales-led deployment with integration and change-management work.
- Pricing transparencyQuote only
Pricing is quoted by sales; no list price is published.
- Try before you buySales demo only
Evaluation runs through a guided sales demo.
- Call & telephony controlFull control
Documented: inbound, outbound, human handoff, phone numbers, bring-your-own carrier and SIP.
- Compliance readinessFair
Published: SOC 2 Type II and GDPR.
- Integration coverage2 of 4 covered
Connects to customer records (CRM, EHR or POS) and automation or API. Not listed: phone system and calendar.
Typical score among contact center AI
Coordinate automation with large contact-center operations
What you get
Bring AI, human service and operational data into an enterprise platform.
What to account for
You need implementation capacity and clear ownership. Evaluate the configured solution and quote rather than isolated feature availability.
Best for
- Large contact centers
- Enterprise CX transformation
- Voice and digital orchestration
- Human and AI workforce management
Not a fit for
- Small teams seeking quick self-serve setup
- Buyers requiring transparent list pricing
- Organizations without enterprise implementation capacity
What the platform provides
- Service platform
- Voice and digital engagement, AI agents, human workspaces and orchestration in one enterprise system.
- Operational scope
- Analytics, workforce tools, knowledge and governance support connected front-, middle- and back-office workflows.
Connections & compatibility
CRM & help desk
- NiCE CXone
- CRM
- Human agent workspace
Automation & APIs
- REST APIs
Other
- Knowledge management
- Digital channels
Data access & permissions
What an agent built on NiCE CXone can touch once deployed. These are the first questions a security review will ask.
- Reads customer dataYes
- Writes to your systemsYes
- Sends messagesYes
- Triggers workflowsYes
- Records callsYes
- Needs API keysYes
- Human approval stepYes
Establish AI governance, model and prompt change control, role-based access, recording and retention policy, redaction, audit trails, tool authorization, approval gates, and regional data requirements before deployment.
Pricing & terms
NiCE does not publish complete CXone AI Agent list pricing. Request a quote covering platform licenses, AI usage, voice, digital channels, workforce features, implementation, integrations, data, support, and governance.
Before committing
Take one measurable customer intent through a system failure and human escalation. Inspect approvals and the audit trail before expanding the scope.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | NiCE CXone This productEnterprise CX platform for orchestrating voice and digital AI agents, human agents, data, workflows, and governance. | Similar product Enterprise voice AI agents for autonomous contact-center self-service, multi-step workflows, and contextual handoff. | Similar product Enterprise virtual agent for resolving customer requests across voice and digital contact-center channels. |
|---|---|---|---|
| Starting price | Quote-based | Quote-based | Quote-based |
| Free to start | Not published | Paid only | Paid only |
| Calls | Inbound & outbound | Inbound & outbound | Inbound |
| HIPAA | Not published | Enterprise plans | Enterprise plans |
| Morak scorecard How we score | |||
| Ease of setup | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout |
| Pricing transparency | 1 of 5, Quote only | 1 of 5, Quote only | 1 of 5, Quote only |
| Try before you buy | 1 of 5, Sales demo only | 5 of 5, Call it now | 1 of 5, Sales demo only |
| Call & telephony control | 5 of 5, Full control | 5 of 5, Full control | 4 of 5, Broad |
| Compliance readiness | 3 of 5, Fair | 5 of 5, Strong | 5 of 5, Strong |
| Integration coverage | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered |