Talkdesk Autopilot
Enterprise virtual agent for resolving customer requests across voice and digital contact-center channels.
- Pricing at a glance
- Quote-based with additional Autopilot usage costs
- Starting price
- Quote-based
- Setup
- Enterprise rollout
- Pricing model
- Enterprise
- Try it
- Sales demo
Review a configured service journey with the vendor.
Confirm integration and escalation behavior for your own environment.
At a glance
Calls & telephony
- DetailCalls
Inbound only
- SupportedHuman handoff
Yes
- SupportedPhone numbers included
Yes
- SupportedBring your own carrier
Yes
- SupportedSIP trunking
Yes
Talkdesk numbers; BYOC is a SIP trunking gateway (US, EU, APAC, LATAM)
Trust & access
- With conditionsHIPAA
Enterprise plans
BAA offered; quote-based sales
- SupportedSOC 2
Type II
- SupportedGDPR
Yes
- DetailLanguages
59+ languages and dialects
- Not supportedFree to start
Paid only
Quote-based; demo only (15-day trial is for Talkdesk Express)
- SupportedDeveloper API
Yes
Morak scorecard
How we score →- Ease of setupEnterprise rollout
Sales-led deployment with integration and change-management work.
- Pricing transparencyQuote only
Pricing is quoted by sales; no list price is published.
- Try before you buySales demo only
Evaluation runs through a guided sales demo.
- Call & telephony controlBroad
Documented: inbound, human handoff, phone numbers, bring-your-own carrier and SIP.
- Compliance readinessStrong
Published: SOC 2 Type II, GDPR and HIPAA on enterprise plans.
- Integration coverage2 of 4 covered
Connects to customer records (CRM, EHR or POS) and automation or API. Not listed: phone system and calendar.
Typical score among contact center AI
Extend Talkdesk self-service across voice and digital
What you get
Configure multilingual customer-service journeys within a contact-center environment.
What to account for
Integrations, escalation paths and ongoing workflow maintenance still need ownership.
Best for
- Talkdesk contact centers
- Voice and digital self-service
- Multilingual support
- Enterprise workflow automation
Not a fit for
- Small teams wanting self-serve phone setup
- Buyers requiring public list pricing
- Workflows without well-defined escalation
What the platform provides
- Customer workflows
- Speech and intent understanding, questions, transactions and multi-language workflows across voice and digital channels.
- Human escalation
- Conversations can move to human contact-center agents; verify context and recovery in the configured journey.
Connections & compatibility
CRM & help desk
- Talkdesk CX Cloud
- CRM
- Human agent desktop
Automation & APIs
- Automation Designer
- Enterprise APIs
Other
- Knowledge base
Data access & permissions
What an agent built on Talkdesk Autopilot can touch once deployed. These are the first questions a security review will ask.
- Reads customer dataYes
- Writes to your systemsYes
- Sends messagesYes
- Triggers workflowsYes
- Records callsYes
- Needs API keysYes
- Human approval stepYes
Review contact-center recording, retention, redaction, identity, multilingual disclosure, workflow permissions, timeout behavior, human escalation, and connected-system credentials.
Pricing & terms
Talkdesk documents that Autopilot Voice has additional usage costs but does not publish a complete list price. Request pricing for CX Cloud, Autopilot usage, telephony, languages, integrations, implementation, and support.
Before committing
Test an ambiguous request and an inactivity timeout in the intended dialects. Inspect transaction recovery and the context passed to a person.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Talkdesk Autopilot This productEnterprise virtual agent for resolving customer requests across voice and digital contact-center channels. | Similar product Enterprise voice AI agents for autonomous contact-center self-service, multi-step workflows, and contextual handoff. | Similar product Enterprise CX platform for orchestrating voice and digital AI agents, human agents, data, workflows, and governance. |
|---|---|---|---|
| Starting price | Quote-based | Quote-based | Quote-based |
| Free to start | Paid only | Paid only | Not published |
| Calls | Inbound | Inbound & outbound | Inbound & outbound |
| HIPAA | Enterprise plans | Enterprise plans | Not published |
| Morak scorecard How we score | |||
| Ease of setup | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout |
| Pricing transparency | 1 of 5, Quote only | 1 of 5, Quote only | 1 of 5, Quote only |
| Try before you buy | 1 of 5, Sales demo only | 5 of 5, Call it now | 1 of 5, Sales demo only |
| Call & telephony control | 4 of 5, Broad | 5 of 5, Full control | 5 of 5, Full control |
| Compliance readiness | 5 of 5, Strong | 5 of 5, Strong | 3 of 5, Fair |
| Integration coverage | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered |