Talkdesk Autopilot

Talkdesk Autopilot is an agentic virtual assistant for voice and digital channels. It is designed to understand speech and intent, answer questions, complete transactions or workflows, support multiple languages, and hand conversations to human contact-center agents when needed.

Editorial research · Reviewed Jul 10, 2026

Demo on request

Official guided Talkdesk demo request.

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Quick facts

Platform type

Call Center AI

Inbound calls

Yes

Outbound calls

Human handoff

Yes

Setup difficulty

Enterprise

Pricing model

Quote-based with additional Autopilot usage costs

Developer friendly

Yes

Pricing details

Talkdesk documents that Autopilot Voice has additional usage costs but does not publish a complete list price. Request pricing for CX Cloud, Autopilot usage, telephony, languages, integrations, implementation, and support.

Integrations

Talkdesk CX CloudAutomation DesignerCRMEnterprise APIsKnowledge baseHuman agent desktop

Data and permissions

Voice agents may talk to customers, access records, record calls, and trigger external actions.

Can read customer data

Can write or update external systems

Can send messages

Can trigger workflows

Requires API keys

Records calls

Human approval available

Review contact-center recording, retention, redaction, identity, multilingual disclosure, workflow permissions, timeout behavior, human escalation, and connected-system credentials.