Webex AI Agent
Cisco contact-center AI agent for voice and digital self-service with no-code design, testing, analytics, and human handoff.
- Pricing at a glance
- Quote-based Webex Contact Center and AI Agent pricing
- Starting price
- Quote-based
- Setup
- Enterprise rollout
- Pricing model
- Enterprise
- Try it
- Sales demo
Review a personalized contact-center demonstration.
Your contracted configuration and handoff behavior remain to be confirmed.
At a glance
Calls & telephony
- DetailCalls
Inbound only
- SupportedHuman handoff
Yes
- Not publishedPhone numbers included
Not published
- Not publishedBring your own carrier
Not published
- Not publishedSIP trunking
Not published
Trust & access
- Not publishedHIPAA
Not published
- Not publishedSOC 2
Not published
- Not publishedGDPR
Not published
- DetailLanguages
69 languages
- SupportedFree to start
Free trial
Self-service Webex Contact Center trial (30/60/90 days) via Partner Hub
- SupportedDeveloper API
Yes
Morak scorecard
How we score →- Ease of setupEnterprise rollout
Sales-led deployment with integration and change-management work.
- Pricing transparencyQuote only
Pricing is quoted by sales; no list price is published.
- Try before you buySelf-serve trial
Sign up and test it yourself before paying.
- Call & telephony controlBasic
Documented: inbound and human handoff.
- Compliance readinessNot published
No SOC 2, GDPR or HIPAA commitments are published.
- Integration coverage2 of 4 covered
Connects to customer records (CRM, EHR or POS) and automation or API. Not listed: phone system and calendar.
Typical score among contact center AI
Build self-service around Webex contact-center workflows
What you get
Use scripted or autonomous conversations with configurable contact-center journeys.
What to account for
Confirm the contracted Webex setup, roles and human handoff. No-code tools still require operational configuration.
Best for
- Webex Contact Center
- Enterprise self-service
- Voice and digital channels
- No-code agent design
Not a fit for
- Small teams wanting public list pricing
- Standalone developer-only use
- Deployments without Cisco administration
What the platform provides
- Agent design
- Autonomous or scripted agents for voice and digital channels, with enterprise-system connections and multiple languages.
- Lifecycle and handoff
- Test and score behavior, then transfer conversations to human agents with context in the supported Webex setup.
Connections & compatibility
CRM & help desk
- Webex Contact Center
- CRM
Automation & APIs
- Enterprise APIs
Other
- Webex Connect
- Control Hub
- Digital channels
Data access & permissions
What an agent built on Webex AI Agent can touch once deployed. These are the first questions a security review will ask.
- Reads customer dataYes
- Writes to your systemsYes
- Sends messagesYes
- Triggers workflowsYes
- Records callsYes
- Needs API keysYes
- Human approval stepYes
Configure Cisco roles, scripted paths for sensitive data, LLM guardrails, system-action authorization, channel consent, recording, retention, redaction, and escalation.
Pricing & terms
Cisco does not publish complete Webex AI Agent list pricing. Request a quote covering Contact Center or Connect, AI usage, voice, channels, implementation, integrations, and support.
Before committing
Run the same request in scripted and autonomous modes. Compare failure behavior and transferred context in the contracted Webex setup.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Webex AI Agent This productCisco contact-center AI agent for voice and digital self-service with no-code design, testing, analytics, and human handoff. | Similar product Enterprise voice AI agents for autonomous contact-center self-service, multi-step workflows, and contextual handoff. | Similar product Enterprise CX platform for orchestrating voice and digital AI agents, human agents, data, workflows, and governance. |
|---|---|---|---|
| Starting price | Quote-based | Quote-based | Quote-based |
| Free to start | Free trial | Paid only | Not published |
| Calls | Inbound | Inbound & outbound | Inbound & outbound |
| HIPAA | Not published | Enterprise plans | Not published |
| Morak scorecard How we score | |||
| Ease of setup | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout |
| Pricing transparency | 1 of 5, Quote only | 1 of 5, Quote only | 1 of 5, Quote only |
| Try before you buy | 4 of 5, Self-serve trial | 5 of 5, Call it now | 1 of 5, Sales demo only |
| Call & telephony control | 2 of 5, Basic | 5 of 5, Full control | 5 of 5, Full control |
| Compliance readiness | Not scored, Not published | 5 of 5, Strong | 3 of 5, Fair |
| Integration coverage | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered |