Voiceflow
Collaborative agent-building platform for inbound and outbound phone calls, chat, workflows, tools, testing, and observability.
- Starting price
- Usage-based
- Setup
- Some configuration
- Pricing model
- Usage Based
- Try it
- Self-serve trial
Use the signup entry point to design and test a flow.
A prototype does not establish provider costs or production integrations.
At a glance
Calls & telephony
- DetailCalls
Inbound & outbound
- SupportedHuman handoff
Yes
- SupportedPhone numbers included
Yes
- SupportedBring your own carrier
Yes
- Not publishedSIP trunking
Not published
Trust & access
- Not publishedHIPAA
Not published
- SupportedSOC 2
Type II
- SupportedGDPR
Yes
GDPR listed; DPA offered
- Not publishedLanguages
Not published
- SupportedFree to start
Free trial
Pricing page: free trial, no credit card (Agencies & Partners offering)
- SupportedDeveloper API
Yes
Morak scorecard
How we score →- Ease of setupSome configuration
Configured in a visual builder; integrations take some technical help.
- Pricing transparencyNo public rates
Billed by usage, but rates depend on the models and carriers you pick.
- Try before you buySelf-serve trial
Sign up and test it yourself before paying.
- Call & telephony controlBroad
Documented: inbound, outbound, human handoff, phone numbers and bring-your-own carrier.
- Compliance readinessFair
Published: SOC 2 Type II and GDPR.
- Integration coverage3 of 4 covered
Connects to phone system, customer records (CRM, EHR or POS) and automation or API. Not listed: calendar.
Typical score among voice agent platforms
Let a team design and iterate on conversation flows
What you get
Use a collaborative builder for chat and phone experiences with connected actions.
What to account for
Integration ownership and provider usage costs remain yours. A designed flow still needs testing against real systems.
Best for
- Conversation design teams
- Phone and chat agents
- Low-code workflows
- Collaborative enterprise development
Not a fit for
- Buyers wanting a finished receptionist
- Teams without integration ownership
- Unconsented outbound campaigns
What the platform provides
- Conversation building
- Design, deploy and monitor phone and digital agents, including inbound and outbound calling.
- Deployment control
- Provider or provisioned numbers, business APIs, call transfer and controlled rollout across environments.
Connections & compatibility
Telephony
- Voiceflow Numbers
- Twilio
- Vonage
- Telnyx
CRM & help desk
- Salesforce
- Zendesk
- HubSpot
Automation & APIs
- Custom API
Data access & permissions
What an agent built on Voiceflow can touch once deployed. These are the first questions a security review will ask.
- Reads customer dataYes
- Writes to your systemsYes
- Sends messagesYes
- Triggers workflowsYes
- Records callsYes
- Needs API keysYes
- Human approval stepYes
Separate environments, scope provider and tool credentials, validate every tool call, require consent for outbound traffic, configure DTMF for sensitive values, and define call-forwarding fallbacks.
Pricing & terms
Voiceflow combines workspace plans and usage credits with model, telephony, number, and provider costs. Verify the current pricing page and estimate the complete selected stack.
Before committing
Test silence, voicemail and DTMF on the intended numbers. Inspect logs and transfer behavior after swapping a model or provider.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Voiceflow This productCollaborative agent-building platform for inbound and outbound phone calls, chat, workflows, tools, testing, and observability. | A different approach Developer-oriented voice agent platform for building phone agents with custom workflows and integrations. Why compare: Investigate Vapi if developer-controlled phone workflows matter more than collaborative visual conversation design. | Similar product No-code AI voice agent platform for business call automation, now sold through enterprise contracts. |
|---|---|---|---|
| Starting price | Usage-based | From $0.05/min | From $30,000/yr |
| Free to start | Free trial | Free credits | Not published |
| Calls | Inbound & outbound | Inbound & outbound | Inbound & outbound |
| HIPAA | Not published | Paid add-on | Enterprise plans |
| Morak scorecard How we score | |||
| Ease of setup | 3 of 5, Some configuration | 2 of 5, Developer build | 5 of 5, No-code setup |
| Pricing transparency | 2 of 5, No public rates | 5 of 5, Rates published | 4 of 5, Starting price |
| Try before you buy | 4 of 5, Self-serve trial | 4 of 5, Self-serve trial | 5 of 5, Call it now |
| Call & telephony control | 4 of 5, Broad | 5 of 5, Full control | 5 of 5, Full control |
| Compliance readiness | 3 of 5, Fair | 4 of 5, Good | 5 of 5, Strong |
| Integration coverage | 4 of 5, 3 of 4 covered | 5 of 5, All covered | 4 of 5, 3 of 4 covered |