Robylon
AI customer-support agents for email, chat, WhatsApp and phone calls that connect to your helpdesk and take actions.
- Pricing at a glance
- Free plan; Pro from $25/month; phone calls from Business at $180/month
- Starting price
- From $25/mo
- Setup
- Some configuration
- Pricing model
- Subscription
- Try it
- Self-serve trial
Build a chat or email agent with 300 free credits a month.
Phone calls need the Business plan, so the live-line test comes on a paid month.
At a glance
Calls & telephony
- DetailCalls
Inbound & outbound
- SupportedHuman handoff
Yes
- Not supportedPhone numbers included
No
- SupportedBring your own carrier
Yes
- Not publishedSIP trunking
Not published
Trust & access
- Not publishedHIPAA
Not published
- SupportedSOC 2
Type II
- SupportedGDPR
Yes
States GDPR and CPRA alignment
- DetailLanguages
40+ languages
- SupportedFree to start
Free plan
300 credits a month; phone calls need Business
- SupportedDeveloper API
Yes
Morak scorecard
How we score →- Ease of setupSome configuration
Configured in a visual builder; integrations take some technical help.
- Pricing transparencyPlans published
Plan prices are listed on the vendor's site.
- Try before you buyFree plan
An ongoing free plan lets you test with real calls or content.
- Call & telephony controlModerate
Documented: inbound, outbound, human handoff and bring-your-own carrier.
- Compliance readinessFair
Published: SOC 2 Type II and GDPR.
- Integration coverage3 of 4 covered
Connects to phone system, customer records (CRM, EHR or POS) and automation or API. Not listed: calendar.
Typical score among voice agent platforms
Automate support tickets and calls with one agent
What you get
Answer email, chat, WhatsApp and phone calls from your help content, act in Zendesk, Salesforce or Shopify, and hand off with context.
What to account for
Phone calls start on the $180 Business plan with your own Twilio or Exotel account, voice credit rates aren't published, and you own outbound consent.
Best for
- Support teams automating tickets and calls together
- Ecommerce order and returns questions
- Helpdesk-connected escalation
- Starting free on chat before adding voice
Not a fit for
- Voice-only buyers on a small budget (calls start on Business)
- Teams without a Twilio or Exotel account
- Outbound sales campaigns
What the platform provides
- Channels and actions
- Email, chat, WhatsApp, social and phone, connected to helpdesks, CRMs and ecommerce systems.
- Voice setup
- Your own Twilio or Exotel numbers, a choice of speech and model providers, transfers, calling hours and outbound calls by API.
Connections & compatibility
Telephony
- Twilio
- Exotel
CRM & help desk
- Zendesk
- Intercom
- Salesforce
- HubSpot
- Amazon Connect
Messaging
Industry systems
- Shopify
Automation & APIs
- API
Other
- Freshworks
- Aircall
Data access & permissions
What an agent built on Robylon can touch once deployed. These are the first questions a security review will ask.
- Reads customer dataYes
- Writes to your systemsYes
- Sends messagesYes
- Triggers workflowsYes
- Records callsYes
- Needs API keysYes
- Human approval stepNo
Robylon's site states SOC 2 Type II and HIPAA compliance and GDPR and CPRA alignment; request the report and the BAA terms. Its privacy policy (Zooid Tech, Inc.) doesn't describe how call audio is kept. Its docs and terms don't set out consent or do-not-call rules for outbound calls, so your team owns calling-law compliance.
Pricing & terms
Plans are monthly credit packages: Starter is free with 300 credits (about 40 conversations), Pro starts at $25/month for 500 credits and Business at $180/month for 4,500 credits, with Enterprise custom. A chat, email or WhatsApp conversation uses about 7.5 credits; voice calls use credits at a different rate that isn't published. Phone calls need Business or Enterprise, and WhatsApp voice calls Enterprise. Human seats cost $19-$89/month, yearly billing saves 10%, and telephony is billed by your own Twilio or Exotel account.
Before committing
Start free on chat to check answers and helpdesk actions, then test a warm transfer and an order lookup on a live number.
- How many credits does a minute of voice use on the Business plan?
- Can we review the SOC 2 Type II report and BAA terms before going live?
- How long are call recordings and transcripts kept, and where?
- What consent and do-not-call checks apply to outbound calls?
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Robylon This productAI customer-support agents for email, chat, WhatsApp and phone calls that connect to your helpdesk and take actions. | A different approach Compare Decagon for enterprise customer-support agents with a sales-led rollout. | Similar product Enterprise AI agent platform for customer service across voice and digital support channels. |
|---|---|---|---|
| Starting price | From $25/mo | Quote-based | Quote-based |
| Free to start | Free plan | Paid only | Paid only |
| Calls | Inbound & outbound | Inbound | Inbound |
| HIPAA | Not published | Enterprise plans | Enterprise plans |
| Morak scorecard How we score | |||
| Ease of setup | 3 of 5, Some configuration | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout |
| Pricing transparency | 5 of 5, Plans published | 1 of 5, Quote only | 1 of 5, Quote only |
| Try before you buy | 5 of 5, Free plan | 1 of 5, Sales demo only | Not scored, Not published |
| Call & telephony control | 3 of 5, Moderate | 3 of 5, Moderate | 2 of 5, Basic |
| Compliance readiness | 3 of 5, Fair | 5 of 5, Strong | 3 of 5, Fair |
| Integration coverage | 4 of 5, 3 of 4 covered | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered |