LiveKit Agents
Open-source framework and managed cloud runtime for building and deploying realtime voice agents.
- Pricing at a glance
- LiveKit Cloud usage plus selected models, telephony, and optional services
- Starting price
- Usage-based
- Setup
- Developer build
- Pricing model
- Usage Based
- Try it
- Self-serve trial
Use the Cloud signup to explore an agent implementation.
Model-provider accounts and your business logic are separate dependencies.
At a glance
Calls & telephony
- DetailCalls
Inbound & outbound
- SupportedHuman handoff
Yes
- SupportedPhone numbers included
Yes
- SupportedBring your own carrier
Yes
- SupportedSIP trunking
Yes
LiveKit Phone Numbers (US local/toll-free); SIP trunks to Twilio, Telnyx, Plivo etc.
Trust & access
- With conditionsHIPAA
Enterprise plans
BAA on Scale/Enterprise per security page; pricing page says Enterprise
- SupportedSOC 2
Type II
- SupportedGDPR
Yes
DPA available
- DetailLanguages
Multilingual
- SupportedFree to start
Free plan
Build plan free, 1,000 agent minutes/mo included
- SupportedDeveloper API
Yes
Morak scorecard
How we score →- Ease of setupDeveloper build
Expect developers to build call logic, integrations and deployment.
- Pricing transparencyNo public rates
Billed by usage, but rates depend on the models and carriers you pick.
- Try before you buyFree plan
An ongoing free plan lets you test with real calls or content.
- Call & telephony controlFull control
Documented: inbound, outbound, human handoff, phone numbers, bring-your-own carrier and SIP.
- Compliance readinessStrong
Published: SOC 2 Type II, GDPR and HIPAA on enterprise plans.
- Integration coverage2 of 4 covered
Connects to phone system and automation or API. Not listed: customer records (CRM, EHR or POS) and calendar.
Typical score among developer APIs
Own the real-time application around your chosen models
What you get
Use an agent framework with managed or self-hosted infrastructure for interactive sessions.
What to account for
Your team still supplies models, business logic and operations. It can work with OpenAI Realtime; the framework is not a substitute for the model.
Best for
- Developer teams
- Realtime multimodal apps
- Bring-your-own model stacks
- Cloud or self-hosted agents
Not a fit for
- Non-technical buyers wanting a finished receptionist
- Teams wanting one bundled model price
- Projects without realtime infrastructure expertise
What the platform provides
- Real-time framework
- Pluggable models, WebRTC rooms, inbound and outbound SIP, and call transfer.
- Deployment and operations
- Managed LiveKit Cloud or self-hosting, with observability, load balancing and multi-region deployment.
Connections & compatibility
Telephony
- WebRTC
- SIP
- Twilio
- Telnyx
- Exotel
AI models & voice
- OpenAI
- Deepgram
- Custom models
Data access & permissions
What an agent built on LiveKit Agents can touch once deployed. These are the first questions a security review will ask.
- Reads customer dataYes
- Writes to your systemsYes
- Sends messagesYes
- Triggers workflowsYes
- Records callsYes
- Needs API keysYes
- Human approval stepYes
Store provider credentials in managed secrets, isolate staging and production, pin regions when required, use secure SIP, validate agent tools, and configure log and recording retention explicitly.
Pricing & terms
LiveKit separates Cloud infrastructure, agent deployment, telephony, and third-party model costs. Current plan allowances and rates vary by component; calculate the full stack rather than quoting a single agent-minute rate.
Before committing
Load-test concurrent sessions and cold starts, then fail a model connection. Check recovery and deployment rollback for your hosting choice.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | LiveKit Agents This productOpen-source framework and managed cloud runtime for building and deploying realtime voice agents. | Works alongside it Realtime speech-to-speech API for building low-latency voice agents over WebRTC, WebSocket, or SIP. Why compare: Explore OpenAI Realtime as a model connection within your LiveKit application, rather than a replacement for the framework. | Similar product Developer-oriented voice agent platform for building phone agents with custom workflows and integrations. |
|---|---|---|---|
| Starting price | Usage-based | From $32/M tokens | From $0.05/min |
| Free to start | Free plan | Not published | Free credits |
| Calls | Inbound & outbound | Inbound & outbound | Inbound & outbound |
| HIPAA | Enterprise plans | Enterprise plans | Paid add-on |
| Morak scorecard How we score | |||
| Ease of setup | 2 of 5, Developer build | 2 of 5, Developer build | 2 of 5, Developer build |
| Pricing transparency | 2 of 5, No public rates | 5 of 5, Plans published | 5 of 5, Rates published |
| Try before you buy | 5 of 5, Free plan | 3 of 5, Web demo | 4 of 5, Self-serve trial |
| Call & telephony control | 5 of 5, Full control | 4 of 5, Broad | 5 of 5, Full control |
| Compliance readiness | 5 of 5, Strong | 5 of 5, Strong | 4 of 5, Good |
| Integration coverage | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered | 5 of 5, All covered |