Kore.ai Voice AI Agents
Enterprise voice-agent platform with configurable guardrails, provider choice, multi-agent workflows, lifecycle management, and contact-center integration.
- Pricing at a glance
- Quote-based enterprise pricing
- Starting price
- Quote-based
- Setup
- Enterprise rollout
- Pricing model
- Enterprise
- Try it
- Sales demo
Explore connected enterprise workflows with the vendor.
Confirm model configuration and action permissions in your deployment.
At a glance
Calls & telephony
- DetailCalls
Inbound & outbound
- SupportedHuman handoff
Yes
- SupportedPhone numbers included
Yes
- SupportedBring your own carrier
Yes
- SupportedSIP trunking
Yes
Numbers via Twilio partnership; bring-your-own SIP; free softphone for testing
Trust & access
- Not publishedHIPAA
Not published
- SupportedSOC 2
Type II
- SupportedGDPR
Yes
- DetailLanguages
134 languages
- Not publishedFree to start
Not published
- SupportedDeveloper API
Yes
Morak scorecard
How we score →- Ease of setupEnterprise rollout
Sales-led deployment with integration and change-management work.
- Pricing transparencyQuote only
Pricing is quoted by sales; no list price is published.
- Try before you buySales demo only
Evaluation runs through a guided sales demo.
- Call & telephony controlFull control
Documented: inbound, outbound, human handoff, phone numbers, bring-your-own carrier and SIP.
- Compliance readinessFair
Published: SOC 2 Type II and GDPR.
- Integration coverage2 of 4 covered
Connects to customer records (CRM, EHR or POS) and automation or API. Not listed: phone system and calendar.
Typical score among contact center AI
Choose models within a governed enterprise workflow
What you get
Build voice agents with guardrails, connected actions and contact-center integrations.
What to account for
Implementation resources and permissions design remain necessary; provider choice does not remove operational responsibility.
Best for
- Fortune 500 contact centers
- Multi-agent workflows
- Provider flexibility
- Enterprise guardrails
Not a fit for
- Small teams wanting a simple receptionist
- Buyers requiring public list pricing
- Projects without enterprise integration resources
What the platform provides
- Voice configuration
- Interruption handling, noise reduction, brand voices, selectable speech providers and real-time speech-to-speech models.
- Agent operation
- System actions, multi-agent orchestration, testing and lifecycle management are included in the platform's scope.
Connections & compatibility
CRM & help desk
- Contact Center AI
- Genesys
- Amazon Connect
- Salesforce
- ServiceNow
Automation & APIs
- Automation AI
- Enterprise APIs
Data access & permissions
What an agent built on Kore.ai Voice AI Agents can touch once deployed. These are the first questions a security review will ask.
- Reads customer dataYes
- Writes to your systemsYes
- Sends messagesYes
- Triggers workflowsYes
- Records callsYes
- Needs API keysYes
- Human approval stepYes
Configure PII redaction, encryption, role access, provider data handling, agent boundaries, tool permissions, identity, audit, approvals, recording, retention, and escalation triggers.
Pricing & terms
Kore.ai does not publish complete Voice AI Agent pricing. Request a quote for platform, interactions, models, providers, channels, contact-center integration, implementation, and support.
Before committing
Run a multi-step action at peak volume with your selected speech providers. Check interruption recovery and contact-center handoff before changing providers.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Kore.ai Voice AI Agents This productEnterprise voice-agent platform with configurable guardrails, provider choice, multi-agent workflows, lifecycle management, and contact-center integration. | Similar product Enterprise conversational AI platform for voice and chat automation in contact centers, now part of NiCE. | Similar product Enterprise voice-agent platform for contact centers using hybrid deterministic and generative AI across languages and CCaaS systems. |
|---|---|---|---|
| Starting price | Quote-based | Quote-based | Quote-based |
| Free to start | Not published | Not published | Paid only |
| Calls | Inbound & outbound | Inbound & outbound | Inbound |
| HIPAA | Not published | Not published | Not published |
| Morak scorecard How we score | |||
| Ease of setup | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout |
| Pricing transparency | 1 of 5, Quote only | 1 of 5, Quote only | 1 of 5, Quote only |
| Try before you buy | 1 of 5, Sales demo only | Not scored, Not published | 1 of 5, Sales demo only |
| Call & telephony control | 5 of 5, Full control | 4 of 5, Broad | 2 of 5, Basic |
| Compliance readiness | 3 of 5, Fair | 3 of 5, Fair | 3 of 5, Fair |
| Integration coverage | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered |