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Enterprise
Hybrid AI
Contact center
Multilingual
Controlled output

Teneo Voice AI

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Teneo Voice AI runs enterprise phone agents on top of contact-center environments such as Genesys Cloud and Amazon Connect. It combines linguistic modeling with selectable LLMs, controlled responses, system integrations, multilingual support, monitoring, and contextual human handoff.

Editorial research · Reviewed

Demo on request

Official enterprise demonstration request.

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Quick facts

Platform type

Call Center AI

Inbound calls

Yes

Outbound calls

No

Human handoff

Yes

Setup difficulty

Enterprise

Pricing model

Quote-based enterprise deployment

Developer friendly

Yes

Pricing details

Teneo is sales-led. Request pricing for licenses, interactions, languages, implementation, CCaaS connectors, model use, support, and ongoing managed services.

Integrations

Genesys CloudAmazon ConnectOpenAIAnthropicCCaaSEnterprise APIs

Data and permissions

Voice agents may talk to customers, access records, record calls, and trigger external actions.

Can read customer data
Can write or update external systems
Can send messages
Can trigger workflows
Requires API keys
Records calls
Human approval available
Use deterministic responses for sensitive paths, validate all LLM output and system actions, configure identity, redaction, consent, retention, audit, and human escalation.