Teneo Voice AI
Enterprise voice-agent platform for contact centers using hybrid deterministic and generative AI across languages and CCaaS systems.
- Pricing at a glance
- Quote-based enterprise deployment
- Starting price
- Quote-based
- Setup
- Enterprise rollout
- Pricing model
- Enterprise
- Try it
- Sales demo
Ask the vendor to show a relevant contact-center flow.
Validate accuracy claims on your own conversations and exceptions.
At a glance
Calls & telephony
- DetailCalls
Inbound only
- SupportedHuman handoff
Yes
- Not publishedPhone numbers included
Not published
- Not publishedBring your own carrier
Not published
- Not publishedSIP trunking
Not published
Trust & access
- Not publishedHIPAA
Not published
- SupportedSOC 2
Type II
Security center: SOC 2 Type I and II
- SupportedGDPR
Yes
GDPR compliance, DPAs offered
- DetailLanguages
86+ languages
- Not supportedFree to start
Paid only
Free guided demo only
- SupportedDeveloper API
Yes
Morak scorecard
How we score →- Ease of setupEnterprise rollout
Sales-led deployment with integration and change-management work.
- Pricing transparencyQuote only
Pricing is quoted by sales; no list price is published.
- Try before you buySales demo only
Evaluation runs through a guided sales demo.
- Call & telephony controlBasic
Documented: inbound and human handoff.
- Compliance readinessFair
Published: SOC 2 Type II and GDPR.
- Integration coverage2 of 4 covered
Connects to customer records (CRM, EHR or POS) and automation or API. Not listed: phone system and calendar.
Typical score among contact center AI
Combine controlled flows with generative service
What you get
Build multilingual enterprise conversations across contact-center integrations.
What to account for
Validate vendor accuracy claims in your own workflows and establish governance for generative actions.
Best for
- Enterprise contact centers
- Controlled voice automation
- Multilingual deployments
- Existing CCaaS environments
Not a fit for
- Small teams wanting self-serve setup
- Buyers needing public list pricing
- Simple receptionist use cases
What the platform provides
- Conversation control
- Linguistic modeling, selectable LLMs, controlled responses and multilingual support.
- Contact-center operation
- System integrations, monitoring and contextual human handoff on contact-center environments such as Genesys Cloud and Amazon Connect.
Connections & compatibility
AI models & voice
- OpenAI
- Anthropic
CRM & help desk
- Genesys Cloud
- Amazon Connect
- CCaaS
Automation & APIs
- Enterprise APIs
Data access & permissions
What an agent built on Teneo Voice AI can touch once deployed. These are the first questions a security review will ask.
- Reads customer dataYes
- Writes to your systemsYes
- Sends messagesYes
- Triggers workflowsYes
- Records callsYes
- Needs API keysYes
- Human approval stepYes
Use deterministic responses for sensitive paths, validate all LLM output and system actions, configure identity, redaction, consent, retention, audit, and human escalation.
Pricing & terms
Teneo is sales-led. Request pricing for licenses, interactions, languages, implementation, CCaaS connectors, model use, support, and ongoing managed services.
Before committing
Use negation and varied accents in your actual intents. Measure accuracy and containment yourself, including transfers and failed integrations.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Teneo Voice AI This productEnterprise voice-agent platform for contact centers using hybrid deterministic and generative AI across languages and CCaaS systems. | Similar product Enterprise conversational AI platform for voice and chat automation in contact centers, now part of NiCE. | Similar product Enterprise voice-agent platform with configurable guardrails, provider choice, multi-agent workflows, lifecycle management, and contact-center integration. |
|---|---|---|---|
| Starting price | Quote-based | Quote-based | Quote-based |
| Free to start | Paid only | Not published | Not published |
| Calls | Inbound | Inbound & outbound | Inbound & outbound |
| HIPAA | Not published | Not published | Not published |
| Morak scorecard How we score | |||
| Ease of setup | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout |
| Pricing transparency | 1 of 5, Quote only | 1 of 5, Quote only | 1 of 5, Quote only |
| Try before you buy | 1 of 5, Sales demo only | Not scored, Not published | 1 of 5, Sales demo only |
| Call & telephony control | 2 of 5, Basic | 4 of 5, Broad | 5 of 5, Full control |
| Compliance readiness | 3 of 5, Fair | 3 of 5, Fair | 3 of 5, Fair |
| Integration coverage | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered |