TeleWizard
Managed AI phone agents that answer calls, book appointments, route and transfer callers, and can consult staff mid-call.
- Pricing at a glance
- Quoted plan with included credits plus setup fee; no free trial
- Starting price
- Quote-based
- Setup
- Guided setup
- Try it
- Live demo line
Published vendor demo line; calling it consents to follow-up contact. Morak has not called it.
At a glance
Calls & telephony
- DetailCalls
Inbound & outbound
- SupportedHuman handoff
Yes
- SupportedCall recording
Yes
- SupportedPhone numbers included
Yes
- Not publishedBring your own carrier
Not published
- SupportedSIP trunking
Yes
Local/toll-free numbers or forward existing ones; SIP forwarding on request
Trust & access
- Not publishedHIPAA
Not published
- Not publishedSOC 2
Not published
- Not publishedGDPR
Not published
- DetailLanguages
50+ languages
- Not supportedFree to start
Paid only
Quoted plans; no free plan or trial
- Not supportedDeveloper API
No
Morak scorecard
How we score →- Ease of setupGuided setup
Guided - TeleWizard configures the agent after a strategy call; changes beyond scope may cost extra.
- Pricing transparencyQuote only
Pricing is quoted by sales; no list price is published.
- Try before you buyCall it now
A live demo line you can call without signing up.
- Call & telephony controlBroad
Documented: inbound, outbound, human handoff, phone numbers and SIP.
- Compliance readinessNot published
No SOC 2, GDPR or HIPAA commitments are published.
- Integration coverage3 of 4 covered
Connects to phone system, customer records (CRM, EHR or POS) and calendar. Not listed: automation or API.
Typical score among business call agents
Have a configured phone agent answer, route and transfer calls for you
What you get
Book appointments, route callers and consult staff mid-call without building the agent yourself.
What to account for
Expect a quote and setup fee, with credits charged per minute and per action; there is no trial.
Best for
- Businesses wanting a configured and maintained phone agent
- Law-firm intake connected to Clio or Lawmatics
- Multilingual inbound reception
- Routing and transfers to staff with context
Strengths
- Setup, support and maintenance are handled by the vendor
- Itemized credit table for minutes, actions and add-ons
- Can consult a staff member and return to the same call
- 50+ languages with per-number defaults or a caller menu
Not a fit for
- Self-serve agent builders
- Telemarketing or cold calling
- Buyers needing a published price or free trial
- Healthcare work that needs a published BAA
Watch-outs
- No published price, free plan or trial; the credit price and setup fee are quoted
- Each minute, action and add-on uses credits, plus carrier charges; fees and unused credits are not refunded
- Change requests, new actions or additional languages may cost extra
- On phone calls, the language is fixed once selected
- Call quality, integrations and published results have not been independently tested by Morak
What it handles
- Core workflow
- Answer inbound calls and capture enquiry details
- Book, reschedule or cancel appointments in connected calendars
- Route callers by location, queue, language, hours or intent
- Staff handoff
- Make warm or blind transfers to your team
- Call or text a team member mid-call and relay the answer
- Output and follow-through
- Produce summaries and transcripts, with optional recordings
- Place outbound calls after a use-case review
Integrations & channels
Telephony
- Any business phone system via call forwarding
CRM & help desk
- Zendesk
- Salesforce (custom)
Calendar & scheduling
- Google Calendar
- Outlook Calendar
- Acuity Scheduling
Other
- Clio
- Lawmatics
- Freshdesk
Channels
- Phone
- Web chat (add-on)
- SMS (add-on)
- WhatsApp (add-on)
- Email (add-on)
Pricing & access
Quote-based
Pricing is quoted after a strategy call: a monthly or yearly plan with included credits, plus a separate setup fee that depends on operations, connected systems, script length and languages. The price per credit is not published; higher plans lower it. The published credit table charges 3 credits per AI phone minute (partial minutes round up) plus carrier charges, 5 credits per distinct in-call action, 3 per call for after-call work, 1 per started 10-minute recording block, 1 per minute for previous-call memory, and 5 for a warm transfer plus 1 per 5 minutes on the transferred leg. Eligible local numbers in the US, Canada, UK and Germany carry no inbound carrier surcharge. Monthly-plan credits expire each month; yearly plans grant the year's credits upfront. Fees and unused credits are not refunded. There is no free plan or trial.
Data access, recording & usage details
- Outbound calling is enabled only after a use-case review, and the terms bar telemarketing and cold calling. Recording is optional, with a customizable consent notice and AI disclosure; customers are responsible for the notices and consents their calls, recordings and messages need.
- NextGen AI Tech, LLC of San Francisco operates the service under Delaware law. The site says workflows can be configured to align with GDPR and HIPAA, but no BAA or audit report is published. The terms let TeleWizard staff and subprocessors access call data to run and improve the service. Data is kept as long as reasonably necessary, with configurable retention and deletion windows on enterprise plans.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | TeleWizard This productManaged AI phone agents that answer calls, book appointments, route and transfer callers, and can consult staff mid-call. | Similar product Managed AI receptionist for service businesses that starts with an audit of your real calls, then answers, routes and books. | Similar product SMB AI receptionist for answering inbound calls, taking messages, routing callers, booking appointments, and adding SMS or website chat coverage. |
|---|---|---|---|
| Starting price | Quote-based | From $99/mo | From $29/mo |
| Free to start | Paid only | Free plan | Free trial |
| Calls | Inbound & outbound | Inbound & outbound | Inbound & outbound |
| HIPAA | Not published | Not published | BAA available |
| Morak scorecard How we score | |||
| Ease of setup | 3 of 5, Guided setup | 2 of 5, Project rollout | 5 of 5, Quick self-serve |
| Pricing transparency | 1 of 5, Quote only | 4 of 5, Starting price | 5 of 5, Plans published |
| Try before you buy | 5 of 5, Call it now | 5 of 5, Call it now | 5 of 5, Call it now |
| Call & telephony control | 4 of 5, Broad | 3 of 5, Moderate | 3 of 5, Moderate |
| Compliance readiness | Not scored, Not published | Not scored, Not published | 2 of 5, Limited |
| Integration coverage | 4 of 5, 3 of 4 covered | 4 of 5, 3 of 4 covered | 4 of 5, 3 of 4 covered |