Quo Sona
Always-on AI agent for Quo business phone lines that answers calls, takes messages, uses a knowledge base, and transfers when needed.
- Pricing at a glance
- Free 1,000 credits; paid tiers $25-$199/month
- Starting price
- From $25/mo
- Setup
- Quick self-serve
- Try it
- Live demo line
- Free to start
- Free trial
Try a conversation with the configured answering agent.
The demo does not establish your CRM writeback or handoff behavior.
At a glance
Calls & telephony
- DetailCalls
Inbound only
- SupportedHuman handoff
Yes
- SupportedCall recording
Yes
- SupportedPhone numbers included
Yes
- Not publishedBring your own carrier
Not published
- Not publishedSIP trunking
Not published
Trust & access
- Not publishedHIPAA
Not published
- SupportedSOC 2
Type II
Quo company-level
- Not publishedGDPR
Not published
- DetailLanguages
3 languages
- SupportedFree to start
Free trial
7-day trial; needs paid Quo plan; ~10 calls/mo included
- Not supportedDeveloper API
No
Morak scorecard
How we score →- Ease of setupQuick self-serve
Low.
- Pricing transparencyPlans published
Plan prices are listed on the vendor's site.
- Try before you buyCall it now
A live demo line you can call without signing up.
- Call & telephony controlModerate
Documented: inbound, human handoff and phone numbers.
- Compliance readinessLimited
Published: SOC 2 Type II.
- Integration coverage1 of 4 covered
Connects to phone system. Not listed: customer records (CRM, EHR or POS), calendar and automation or API.
Typical score among business call agents
Give missed calls a useful next step
What you get
Use business knowledge to answer callers, take messages and transfer calls in Quo.
What to account for
Confirm the CRM handoff before relying on automatic follow-through outside your phone system.
Best for
- Missed call coverage
- Small business phone lines
- Message capture
Strengths
- Always-on missed-call coverage
- Simple knowledge-base answering
- Message capture
- Human transfer support
Not a fit for
- Teams not using Quo
- Complex contact center workflows
- Outbound call campaigns
Watch-outs
- Tied to Quo business phone workflows
- Not built for outbound campaigns
- External system write-back should be verified
What it handles
- Cover missed calls
- Answer missed calls
- Use a knowledge base
- Capture and escalate
- Take caller messages
- Transfer calls to people
Requirements & compatibility
- CRM connection
- Verify CRM or external workflow support with Quo.
- Knowledge inputs
- Knowledge base
Integrations & channels
Telephony
- Call transfer
Other
- Quo
- Knowledge base
- Call transcripts
Channels
- Phone
What to test
Try before committing
Evaluate transfer behavior, message capture accuracy, and handling of out-of-scope questions.
Data access, recording & usage details
- Confirm call recording, transcript storage, and transfer disclosure behavior for your jurisdiction.
Pricing & access
From $25/mo
Sona includes 1,000 free automation credits per workspace each month, equal to about 10 calls. Paid Sona credit tiers are $25/month for 4,000 credits (~40 calls), $49/month for 10,000 credits (~100 calls), $99/month for 25,000 credits (~250 calls), and $199/month for 60,000 credits (~600 calls). Sona uses 100 credits per call; overage rates are $1.00, $0.75, $0.65, $0.55, and $0.45 per call by tier. Requires a paid Quo plan for paid packages. Verify with vendor.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Quo Sona This productAlways-on AI agent for Quo business phone lines that answers calls, takes messages, uses a knowledge base, and transfers when needed. | A different approach AI receptionist backed by live agents, positioned for call answering, caller intake, and human escalation. Why compare: Explore Smith.ai if you need a receptionist service with human coverage rather than call handling inside Quo. | Similar product AI phone agent for answering inbound calls, handling routine questions, and routing callers without traditional phone trees. |
|---|---|---|---|
| Starting price | From $25/mo | From $150/mo | From $49/mo |
| Free to start | Free trial | Free plan | Free trial |
| Calls | Inbound | Inbound | Inbound |
| HIPAA | Not published | Not published | Not published |
| Morak scorecard How we score | |||
| Ease of setup | 5 of 5, Quick self-serve | 4 of 5, Light configuration | 4 of 5, Light configuration |
| Pricing transparency | 5 of 5, Plans published | 5 of 5, Plans published | 5 of 5, Plans published |
| Try before you buy | 5 of 5, Call it now | 5 of 5, Call it now | 5 of 5, Call it now |
| Call & telephony control | 3 of 5, Moderate | 2 of 5, Basic | 3 of 5, Moderate |
| Compliance readiness | 2 of 5, Limited | 1 of 5, Limited | 3 of 5, Fair |
| Integration coverage | 2 of 5, 1 of 4 covered | 3 of 5, 2 of 4 covered | 2 of 5, 1 of 4 covered |