Smith.ai AI Receptionist
AI receptionist backed by live agents, positioned for call answering, caller intake, and human escalation.
- Pricing at a glance
- Free for 25 calls/month; Pro from $150/month; Enterprise from $500/month
- Starting price
- From $150/mo
- Setup
- Light configuration
- Try it
- Live demo line
- Free to start
- Free plan
Hear how the service handles caller intake.
Check the human escalation and service terms in the package you would buy.
At a glance
Calls & telephony
- DetailCalls
Inbound only
- SupportedHuman handoff
Yes
- Not publishedCall recording
Not published
- Not publishedPhone numbers included
Not published
- Not publishedBring your own carrier
Not published
- Not publishedSIP trunking
Not published
Trust & access
- Not publishedHIPAA
Not published
- Not publishedSOC 2
Not published
- SupportedGDPR
Yes
States it has complied with GDPR since May 25, 2018
- DetailLanguages
English and Spanish
- SupportedFree to start
Free plan
25 live calls/month, free every month
- Not supportedDeveloper API
No
Morak scorecard
How we score →- Ease of setupLight configuration
Low to moderate managed setup.
- Pricing transparencyPlans published
Plan prices are listed on the vendor's site.
- Try before you buyCall it now
A live demo line you can call without signing up.
- Call & telephony controlBasic
Documented: inbound and human handoff.
- Compliance readinessLimited
Published: GDPR.
- Integration coverage2 of 4 covered
Connects to phone system and customer records (CRM, EHR or POS). Not listed: calendar and automation or API.
Typical score among business call agents
Combine automated intake with human coverage
What you get
Use a receptionist service to qualify callers and capture the information your business needs.
What to account for
Evaluate the service package and human escalation terms. This is a managed service choice rather than a custom voice-building toolkit.
Best for
- Professional services
- Human-backed answering
- Lead intake
Strengths
- Human-backed escalation
- Professional-services fit
- Caller intake
- Managed service support
Not a fit for
- Developer-first custom phone agents
- Teams wanting only software without service support
- Meeting note workflows
Watch-outs
- Not a developer-first custom platform
- Live service packaging matters
- Software-only buyers may prefer another fit
What it handles
- Caller intake
- Answer calls
- Collect intake details
- Human follow-through
- Escalate to live agents
- Hand off caller information
Integrations & channels
Telephony
- Call transfer
CRM & help desk
- Live agents
- CRM
Other
- Smith.ai
Channels
- Phone
- Chat
- CRM handoff
What to test
Try before committing
Review where AI stops and live agents take over, plus summary and routing accuracy.
Data access, recording & usage details
- Review live-agent access, call recording consent, client confidentiality, and CRM write permissions.
Pricing & access
From $150/mo
Smith.ai AI Receptionist has a Free plan with 25 calls/month ($3.00 per additional call), a Pro plan from $150/month covering 75-300 calls/month at $2.00-$1.80 per call, and an Enterprise plan from $500/month covering 300-1,000+ calls/month at $1.67-$1.60 per call. All plans include 24/7 AI call answering. Verify live-agent escalation pricing separately.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Smith.ai AI Receptionist This productAI receptionist backed by live agents, positioned for call answering, caller intake, and human escalation. | A different approach No-code AI phone agent for answering and automating customer service and sales requests on business calls. Why compare: Explore Goodcall if you prefer configuring automated intake yourself and do not need the same human-service model. | Similar product AI receptionist for answering business calls, texts, and chats, qualifying callers, scheduling appointments, and routing conversations. |
|---|---|---|---|
| Starting price | From $150/mo | From $79/mo | Quote-based |
| Free to start | Free plan | Free trial | Free trial |
| Calls | Inbound | Inbound | Inbound |
| HIPAA | Not published | BAA available | Not published |
| Morak scorecard How we score | |||
| Ease of setup | 4 of 5, Light configuration | 5 of 5, Quick self-serve | 3 of 5, Guided setup |
| Pricing transparency | 5 of 5, Plans published | 5 of 5, Plans published | 1 of 5, Quote only |
| Try before you buy | 5 of 5, Call it now | 4 of 5, Self-serve trial | 4 of 5, Self-serve trial |
| Call & telephony control | 2 of 5, Basic | 3 of 5, Moderate | 3 of 5, Moderate |
| Compliance readiness | 1 of 5, Limited | 4 of 5, Good | Not scored, Not published |
| Integration coverage | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered |