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AI Receptionist

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Smith.ai

Smith.ai combines AI receptionist automation with live-agent support. It is relevant for businesses that want call intake and answering but still value a human-backed escalation path for callers.

Test the agent live

(380) 333-6907

Smith.ai’s live demo line. Call from your phone and ask it anything a customer would.

Quick facts

Agent category

Receptionist Agent

Call direction

Inbound

Channel

Phone, Chat, CRM handoff

Human handoff

Yes

Audience

Customer-facing

Setup complexity

Low to moderate managed setup

Pricing model

Self-service from $95/month; done-for-you from $500/month

Full pricing details

Smith.ai AI Receptionist self-service month-to-month plans start at $95/month for about 2 calls/day, with higher displayed options at $270/month (~5 calls/day) and $800/month (~15 calls/day). Done-for-you annual plans start at $500/month, with displayed tiers at $500, $1,000, and $2,000/month. Self-service overages are $2.40/call; live agent handoff is listed at $3/call. Verify with vendor.

Strengths & limitations

  • Human-backed escalation
  • Professional-services fit
  • Caller intake
  • Managed service support
  • Not a developer-first custom platform
  • Live service packaging matters
  • Software-only buyers may prefer another fit

Profile overview

Best for

Professional servicesHuman-backed answeringLead intake

Can handle

Answer calls
Collect intake details
Escalate to live agents
Hand off caller information

Works with

Business intake rulesCall summariesCRM context where connectedSmith.aiLive agentsCall transfer
Details
Call recording
Needs confirmation
Phone numbers
Verify forwarding, number, and coverage options with Smith.ai.
CRM support
CRM handoff is a key fit area; confirm supported systems and write permissions.

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