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Side-by-side facts to help you choose between voice agents or platforms.
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Enterprise Agent
Decagon
Enterprise customer support AI platform often evaluated for automated resolution and support workflows.
Enterprise Agent
PolyAI
Enterprise conversational AI for customer service voice automation and contact center use cases.
Highlighted rows differ between these picks
| Attribute | Decagon | PolyAI | Sierra |
|---|---|---|---|
| Platform type | Enterprise Agent | Enterprise Agent | Enterprise Agent |
| Pricing | Enterprise pricing Per-conversation or per-resolution enterprise pricing | Enterprise pricing Quote-based per-minute enterprise pricing | Enterprise pricing Quote-based enterprise pricing |
| Test it | Demo on request | Demo on request | — |
| Calls | Inbound | Inbound | Inbound |
| Human handoff | Yes | Yes | Yes |
| Setup difficulty | Enterprise | Enterprise | Enterprise |
| Use cases | Customer Support | Customer Support AI Receptionists | Customer Support |
| Useful for |
|
|
|
| Integrations | |||
| Knowledge base | |||
| Custom API | |||
| CRM | — | ||
| Zendesk | — | — | |
| Salesforce | — | — | |
| Contact center | — | — | |
| Helpdesk | — | — | |
Platform type
- Decagon
- Enterprise Agent
- PolyAI
- Enterprise Agent
- Sierra
- Enterprise Agent
Pricing
- Decagon
Enterprise pricing
Per-conversation or per-resolution enterprise pricing
- PolyAI
Enterprise pricing
Quote-based per-minute enterprise pricing
- Sierra
Enterprise pricing
Quote-based enterprise pricing
Test it
- Decagon
- Demo on request
- PolyAI
- Demo on request
- Sierra
- —
Calls
- Decagon
- Inbound
- PolyAI
- Inbound
- Sierra
- Inbound
Human handoff
- Decagon
- Yes
- PolyAI
- Yes
- Sierra
- Yes
Setup difficulty
- Decagon
- Enterprise
- PolyAI
- Enterprise
- Sierra
- Enterprise
Use cases
- Decagon
- Customer Support
- PolyAI
- Customer SupportAI Receptionists
- Sierra
- Customer Support
Useful for
- Decagon
- • Support automation
- • Helpdesk workflows
- • Enterprise customer operations
- PolyAI
- • Enterprise contact centers
- • Customer support automation
- • High-volume inbound calls
- Sierra
- • Enterprise support teams
- • Policy-aware customer agents
- • Complex support workflows
Integrations
| Decagon | PolyAI | Sierra | |
|---|---|---|---|
| Knowledge base | |||
| Custom API | |||
| CRM | — | ||
| Zendesk | — | — | |
| Salesforce | — | — | |
| Contact center | — | — | |
| Helpdesk | — | — |
What would these cost to run?
Enter your call volume once and see Decagon, PolyAI and Sierra priced at the same usage, ranked alongside every other platform.