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Side-by-side facts to help you choose between voice agents or platforms.
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Call Center AI
NiCE Cognigy
Enterprise conversational AI platform for voice and chat automation in contact centers, now part of NiCE.
Enterprise Agent
Hyro
Healthcare AI agent platform for call-center automation, patient access, scheduling, routing, and support across voice and digital channels.
Highlighted rows differ between these picks
| Attribute | NiCE Cognigy | Hyro | PolyAI |
|---|---|---|---|
| Platform type | Call Center AI | Enterprise Agent | Enterprise Agent |
| Pricing | Enterprise pricing Quote-based; conversations, voice lines, and knowledge usage | Enterprise pricing Quote-based healthcare enterprise pricing | Enterprise pricing Quote-based per-minute enterprise pricing |
| Test it | — | — | Demo on request |
| Calls | Inbound, Outbound | Inbound, Outbound | Inbound |
| Human handoff | Yes | Yes | Yes |
| Setup difficulty | Enterprise | Enterprise | Enterprise |
| Use cases | Customer Support AI Receptionists Healthcare Intake | Healthcare Intake Appointment Scheduling Customer Support Call Routing | Customer Support AI Receptionists |
| Useful for |
|
|
|
| Integrations | |||
| Contact center | |||
| CRM | — | ||
| Knowledge base | — | ||
| Custom API | — | ||
| Helpdesk | — | — | |
| Epic | — | — | |
| Salesforce | — | — | |
| Cisco | — | — | |
| SMS | — | — | |
| Website | — | — | |
| +1 more across these tools — see each profile for the full list. | |||
Platform type
- NiCE Cognigy
- Call Center AI
- Hyro
- Enterprise Agent
- PolyAI
- Enterprise Agent
Pricing
- NiCE Cognigy
Enterprise pricing
Quote-based; conversations, voice lines, and knowledge usage
- Hyro
Enterprise pricing
Quote-based healthcare enterprise pricing
- PolyAI
Enterprise pricing
Quote-based per-minute enterprise pricing
Test it
- NiCE Cognigy
- —
- Hyro
- —
- PolyAI
- Demo on request
Calls
- NiCE Cognigy
- Inbound, Outbound
- Hyro
- Inbound, Outbound
- PolyAI
- Inbound
Human handoff
- NiCE Cognigy
- Yes
- Hyro
- Yes
- PolyAI
- Yes
Setup difficulty
- NiCE Cognigy
- Enterprise
- Hyro
- Enterprise
- PolyAI
- Enterprise
Use cases
- NiCE Cognigy
- Customer SupportAI ReceptionistsHealthcare Intake
- Hyro
- Healthcare IntakeAppointment SchedulingCustomer SupportCall Routing
- PolyAI
- Customer SupportAI Receptionists
Useful for
- NiCE Cognigy
- • Contact center automation
- • Enterprise voice bots
- • Omnichannel support
- Hyro
- • Healthcare providers
- • Patient access teams
- • Healthcare call centers
- • Scheduling and routing workflows
- PolyAI
- • Enterprise contact centers
- • Customer support automation
- • High-volume inbound calls
Integrations
| NiCE Cognigy | Hyro | PolyAI | |
|---|---|---|---|
| Contact center | |||
| CRM | — | ||
| Knowledge base | — | ||
| Custom API | — | ||
| Helpdesk | — | — | |
| Epic | — | — | |
| Salesforce | — | — | |
| Cisco | — | — | |
| SMS | — | — | |
| Website | — | — |
+1 more across these tools — see each profile for the full list.
What would these cost to run?
Enter your call volume once and see NiCE Cognigy, Hyro and PolyAI priced at the same usage, ranked alongside every other platform.