Salesforce Agentforce Voice
Enterprise voice channel for Agentforce agents using Salesforce data, workflows, contact-center integrations, and governance.
- Pricing at a glance
- Quote-based Salesforce, Agentforce, voice, and usage pricing
- Starting price
- Quote-based
- Setup
- Enterprise rollout
- Pricing model
- Enterprise
- Try it
- Sales demo
Use the product page to request a voice demonstration.
Verify licensing, telephony and permitted Salesforce actions for your organization.
At a glance
Calls & telephony
- DetailCalls
Inbound only
- SupportedHuman handoff
Yes
- Not publishedPhone numbers included
Not published
- SupportedBring your own carrier
Yes
- SupportedSIP trunking
Yes
Docs list PSTN, SIP partner telephony and BYO telephony
Trust & access
- With conditionsHIPAA
Enterprise plans
Covered under signed Salesforce BAA; customer must contract with Salesforce
- Not publishedSOC 2
Not published
- Not publishedGDPR
Not published
- DetailLanguages
25+ languages
- Not publishedFree to start
Not published
- SupportedDeveloper API
Yes
Morak scorecard
How we score →- Ease of setupEnterprise rollout
Sales-led deployment with integration and change-management work.
- Pricing transparencyQuote only
Pricing is quoted by sales; no list price is published.
- Try before you buySales demo only
Evaluation runs through a guided sales demo.
- Call & telephony controlModerate
Documented: inbound, human handoff, bring-your-own carrier and SIP.
- Compliance readinessLimited
Published: HIPAA on enterprise plans.
- Integration coverage2 of 4 covered
Connects to customer records (CRM, EHR or POS) and automation or API. Not listed: phone system and calendar.
Typical score among enterprise agent platforms
Ground voice service in Salesforce data
What you get
Use customer context and configured service actions within the Salesforce ecosystem.
What to account for
Licensing, telephony connections and action permissions determine what can actually run in your environment.
Best for
- Salesforce enterprises
- CRM-grounded service
- Agentforce deployments
- Governed customer workflows
Not a fit for
- Small businesses seeking instant setup
- Teams outside Salesforce
- Buyers expecting simple public pricing
What the platform provides
- Salesforce grounding
- Voice agents connect to Salesforce data, knowledge and workflows.
- Operational controls
- Observability and policy controls apply within supported voice, contact-center and telephony environments.
Connections & compatibility
CRM & help desk
- Salesforce Service
- Salesforce Voice
- CRM
- Contact center partners
Other
- Agentforce
- Data Cloud
Data access & permissions
What an agent built on Salesforce Agentforce Voice can touch once deployed. These are the first questions a security review will ask.
- Reads customer dataYes
- Writes to your systemsYes
- Sends messagesYes
- Triggers workflowsYes
- Records callsYes
- Needs API keysYes
- Human approval stepYes
Use Salesforce permission sets, data classification, audit, policy controls, least-privilege actions, identity verification, recording rules, and human approval for sensitive CRM changes.
Pricing & terms
Agentforce Voice availability depends on eligible Salesforce editions, Agentforce packaging, Salesforce Voice or supported telephony, usage, and implementation. Obtain an architecture-specific quote.
Before committing
Use realistic Salesforce test records to fail a flow and transfer a call. Check identity, redaction and action permissions on the exact telephony path.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Salesforce Agentforce Voice This productEnterprise voice channel for Agentforce agents using Salesforce data, workflows, contact-center integrations, and governance. | Similar product AWS contact-center platform combining agentic voice self-service, human agents, analytics, customer data, and outbound engagement. | Similar product Enterprise CX platform for orchestrating voice and digital AI agents, human agents, data, workflows, and governance. |
|---|---|---|---|
| Starting price | Quote-based | From $0.038/min | Quote-based |
| Free to start | Not published | Not published | Not published |
| Calls | Inbound | Inbound & outbound | Inbound & outbound |
| HIPAA | Enterprise plans | BAA available | Not published |
| Morak scorecard How we score | |||
| Ease of setup | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout | 1 of 5, Enterprise rollout |
| Pricing transparency | 1 of 5, Quote only | 5 of 5, Rates published | 1 of 5, Quote only |
| Try before you buy | 1 of 5, Sales demo only | 4 of 5, Self-serve trial | 1 of 5, Sales demo only |
| Call & telephony control | 3 of 5, Moderate | 3 of 5, Moderate | 5 of 5, Full control |
| Compliance readiness | 2 of 5, Limited | 5 of 5, Strong | 3 of 5, Fair |
| Integration coverage | 3 of 5, 2 of 4 covered | 4 of 5, 3 of 4 covered | 3 of 5, 2 of 4 covered |
