Salesforce Agentforce Voice

Agentforce Voice enables Salesforce service agents to conduct spoken customer conversations across supported voice channels. It connects agent behavior to Salesforce data, knowledge, workflows, observability, policy controls, and supported contact-center or telephony environments.

Editorial research · Reviewed Jul 10, 2026

Demo on request

Official Salesforce Agentforce Voice page with sales contact options.

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Quick facts

Platform type

Enterprise Agent

Inbound calls

Yes

Outbound calls

Human handoff

Yes

Setup difficulty

Enterprise

Pricing model

Quote-based Salesforce, Agentforce, voice, and usage pricing

Developer friendly

Yes

Pricing details

Agentforce Voice availability depends on eligible Salesforce editions, Agentforce packaging, Salesforce Voice or supported telephony, usage, and implementation. Obtain an architecture-specific quote.

Integrations

Salesforce ServiceSalesforce VoiceAgentforceData CloudCRMContact center partners

Data and permissions

Voice agents may talk to customers, access records, record calls, and trigger external actions.

Can read customer data

Can write or update external systems

Can send messages

Can trigger workflows

Requires API keys

Records calls

Human approval available

Use Salesforce permission sets, data classification, audit, policy controls, least-privilege actions, identity verification, recording rules, and human approval for sensitive CRM changes.