Google Cloud Conversational Agents

Google Cloud Conversational Agents brings Dialogflow CX flows and generative playbooks into one agent-building environment. Teams can combine deterministic routing with generative behavior, enterprise data, telephony, fulfillment APIs, and contact-center integrations for voice or chat self-service.

Editorial research · Reviewed Jul 10, 2026

Test it yourself

Official Google Cloud console; a Cloud project and billing setup may be required after trial credits.

Try it yourself

Quick facts

Platform type

Developer API

Inbound calls

Yes

Outbound calls

Human handoff

Yes

Setup difficulty

Technical

Pricing model

$0.06/min for voice flows or $0.12/min for generative playbooks

Developer friendly

Yes

Pricing details

Google lists voice Flows at $0.001 per second ($0.06/min) and Playbooks at $0.002 per second ($0.12/min). Generative turns, data-store storage, telephony, and other Google Cloud services can affect total cost. Trial credits are available to eligible new users.

Cost estimator

A rough monthly usage cost from your call volume. Always confirm rates with the vendor.

Calls / month

Avg length

min

Rate / min

Conversational Agents voice processing only; telephony, data storage, model features, and connected Google Cloud services may add cost.

Estimated monthly

$360

4,000 min / month

$4,320 / year

Same volume across platforms

4,000 min/mo · usage only

Google Cloud Conversational Agents (this)$360
Vapi$920

Comparable platforms priced at your volume using vendor list rates. Verify rates and add any base or provider fees. Compare all platforms at your volume →

Integrations

Google CloudDialogflow APIContact Center AITelephonyWebhooksData Stores

Data and permissions

Voice agents may talk to customers, access records, record calls, and trigger external actions.

Can read customer data

Can write or update external systems

Can send messages

Can trigger workflows

Requires API keys

Records calls

Human approval available

Use least-privilege Google Cloud IAM, separate environments, validate webhook requests and responses, configure regional data handling, and restrict generative playbooks from performing sensitive writes without application checks.

Discovery checklist

Compare flow-only and playbook behavior on real calls. Test fallback, webhook failure, speech recognition, regional availability, transfer context, quota, latency, and full Cloud and telephony costs.