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ServiceTitan

ServiceTitan AI Voice Agent is designed for residential trades businesses using ServiceTitan Phones. It can answer inbound demand, book new jobs, confirm or reschedule appointments, recognize memberships, communicate configured dispatch fees, and escalate calls according to routing rules.

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Quick facts

Agent category

Industry Specific Agent

Call direction

Inbound

Channel

Phone

Human handoff

Yes

Audience

Customer-facing

Setup complexity

Requires eligible ServiceTitan package, phone integration, job types, and escalation configuration

Pricing model

Quote-based; eligible ServiceTitan and phone package required

Full pricing details

Quote-based; requires eligible ServiceTitan packaging and Basic Phones or Phones Pro. Confirm Voice Agent and telephony charges.

Strengths & limitations

  • Native ServiceTitan operational data
  • Trades-specific booking
  • Configurable escalation
  • Automatic call outcome logging
  • Limited to eligible ServiceTitan customers in the US and Canada
  • Inbound-focused
  • Incorrect configuration can affect bookings and fees

Profile overview

Best for

Residential home servicesServiceTitan customersAfter-hours bookingHigh inbound call volume

Can handle

Book new jobs
Confirm appointments
Reschedule appointments
Recognize memberships
Communicate dispatch fees
Escalate calls
Log call outcomes

Works with

ServiceTitan business unit dataJob typesMembership recordsAvailabilityConfigured fees and routing rulesServiceTitan
Details
Call recording
Yes
Phone numbers
Requires ServiceTitan Basic Phones or Phones Pro; confirm existing-number and routing configuration.
CRM support
Native ServiceTitan record and booking actions; audit permissions and automatic outcome classification.

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