ServiceTitan AI Voice Agent
Trades-focused inbound phone agent that books jobs using ServiceTitan business and dispatch data.
- Pricing at a glance
- Quote-based; eligible ServiceTitan and phone package required
- Starting price
- Quote-based
- Setup
- Project rollout
- Try it
- Public web demo
Explore the hosted call demonstration on the product page.
Confirm customer eligibility and the rules used by your ServiceTitan setup.
At a glance
Calls & telephony
- DetailCalls
Inbound only
- SupportedHuman handoff
Yes
- SupportedCall recording
Yes
- SupportedPhone numbers included
Yes
- Not publishedBring your own carrier
Not published
- Not publishedSIP trunking
Not published
Trust & access
- Not publishedHIPAA
Not published
- SupportedSOC 2
Type II
Company-level SOC 2 Type 2 report on request
- Not publishedGDPR
Not published
- DetailLanguages
English and Spanish
- Not publishedFree to start
Not published
- Not supportedDeveloper API
No
Morak scorecard
How we score →- Ease of setupProject rollout
Requires eligible ServiceTitan package, phone integration, job types, and escalation configuration.
- Pricing transparencyQuote only
Pricing is quoted by sales; no list price is published.
- Try before you buyWeb demo
A public web demo shows the experience, not your own setup.
- Call & telephony controlModerate
Documented: inbound, human handoff and phone numbers.
- Compliance readinessLimited
Published: SOC 2 Type II.
- Integration coverage2 of 4 covered
Connects to phone system and customer records (CRM, EHR or POS). Not listed: calendar and automation or API.
Typical score among industry voice agents
Book trade-service calls using ServiceTitan context
What you get
Use existing business data to handle inbound booking conversations.
What to account for
Availability is limited to eligible US and Canadian ServiceTitan customers and phone packages. Confirm eligibility and booking rules first.
Best for
- Residential home services
- ServiceTitan customers
- After-hours booking
- High inbound call volume
Strengths
- Native ServiceTitan operational data
- Trades-specific booking
- Configurable escalation
- Automatic call outcome logging
Not a fit for
- Businesses without eligible ServiceTitan packages
- Outbound sales campaigns
- General-purpose developer use
Watch-outs
- Limited to eligible ServiceTitan customers in the US and Canada
- Inbound-focused
- Incorrect configuration can affect bookings and fees
What it handles
- Appointment handling
- Book new jobs
- Confirm appointments
- Reschedule appointments
- Business rules and escalation
- Recognize memberships
- Communicate dispatch fees
- Escalate calls
Integrations & channels
Telephony
- Basic Phones
- Phones Pro
Industry systems
- ServiceTitan
- Dispatch workflows
Channels
- Phone
What to test
- Escalate emergencies and safety-sensitive calls; test fee disclosure, memberships, duplicates, and booking conflicts.
Try before committing
Test emergencies, Spanish switching, existing appointments, dispatch-fee rules, memberships, and transfer triggers.
Data access, recording & usage details
- Review recording consent, customer-record access, retention, and AI disclosure in each jurisdiction.
Pricing & access
Quote-based
Quote-based; requires eligible ServiceTitan packaging and Basic Phones or Phones Pro. Confirm Voice Agent and telephony charges.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | ServiceTitan AI Voice Agent This productTrades-focused inbound phone agent that books jobs using ServiceTitan business and dispatch data. | Similar product Home-services AI employee that answers calls and messages, qualifies customers, and books jobs. | Similar product AI phone agent for answering inbound calls, handling routine questions, and routing callers without traditional phone trees. |
|---|---|---|---|
| Starting price | Quote-based | Quote-based | From $49/mo |
| Free to start | Not published | Not published | Free trial |
| Calls | Inbound | Inbound & outbound | Inbound |
| HIPAA | Not published | Not published | Not published |
| Morak scorecard How we score | |||
| Ease of setup | 2 of 5, Project rollout | 3 of 5, Guided setup | 4 of 5, Light configuration |
| Pricing transparency | 1 of 5, Quote only | 1 of 5, Quote only | 5 of 5, Plans published |
| Try before you buy | 3 of 5, Web demo | Not scored, Not published | 5 of 5, Call it now |
| Call & telephony control | 3 of 5, Moderate | 3 of 5, Moderate | 3 of 5, Moderate |
| Compliance readiness | 2 of 5, Limited | Not scored, Not published | 3 of 5, Fair |
| Integration coverage | 3 of 5, 2 of 4 covered | 3 of 5, 2 of 4 covered | 2 of 5, 1 of 4 covered |