HighLevel Voice AI
Configurable inbound and outbound phone agent for businesses and agencies using HighLevel workflows.
- Pricing at a glance
- $50/month Growth or $97/month Unlimited; phone and model charges may apply
- Starting price
- From $50/mo
- Setup
- Guided setup
- Free to start
- Free trial
At a glance
Calls & telephony
- DetailCalls
Inbound & outbound
- SupportedHuman handoff
Yes
- Not publishedCall recording
Not published
- SupportedPhone numbers included
Yes
- SupportedBring your own carrier
Yes
- Not publishedSIP trunking
Not published
Trust & access
- With conditionsHIPAA
Paid add-on
$297/mo add-on, signed BAA included, any plan
- SupportedSOC 2
Type II
- SupportedGDPR
Yes
Customer DPA with SCCs published
- DetailLanguages
Multilingual
- SupportedFree to start
Free trial
14-day free trial
- Not supportedDeveloper API
No
Morak scorecard
How we score →- Ease of setupGuided setup
Moderate workflow, prompt, phone, and CRM configuration.
- Pricing transparencyPlans published
Plan prices are listed on the vendor's site.
- Try before you buySelf-serve trial
Sign up and test it yourself before paying.
- Call & telephony controlBroad
Documented: inbound, outbound, human handoff, phone numbers and bring-your-own carrier.
- Compliance readinessGood
Published: SOC 2 Type II, GDPR and HIPAA as a paid add-on.
- Integration coverageAll covered
Connects to phone system, customer records (CRM, EHR or POS), calendar and automation or API.
Typical score among business call agents
Put calls inside your HighLevel workflow
What you get
Connect inbound and outbound conversations with CRM context and follow-up automations.
What to account for
HighLevel configuration, action permissions and consent are your responsibility. Check component charges and fair-use conditions.
Best for
- HighLevel agencies
- CRM-connected call workflows
- Inbound and outbound calls
- Lead follow-up
Strengths
- Native CRM and workflow context
- Inbound and outbound support
- Agency-oriented packaging
- Published component pricing
Not a fit for
- Teams outside the HighLevel ecosystem
- Buyers wanting simple all-in per-minute pricing
- Unconsented bulk outbound calling
Watch-outs
- Pricing has multiple AI, model, TTS, and telephony components
- Configuration can create broad write permissions
What it handles
- Calling and qualification
- Answer inbound calls
- Place outbound calls
- Qualify leads
- Business actions
- Book appointments
- Use workflows
- Update connected CRM records
Requirements & compatibility
- Knowledge inputs
- HighLevel knowledge base, CRM records
Integrations & channels
Telephony
- Phone System
AI models & voice
- External LLM and TTS providers
CRM & help desk
- HighLevel CRM
Calendar & scheduling
- Calendars
Automation & APIs
- Workflows
Channels
- Inbound phone
- Outbound phone
- Web voice widget
What to test
- Do not use outbound calling without documented consent and applicable do-not-call, telemarketing, and AI-disclosure checks.
- Limit CRM and workflow permissions, protect sub-account data, and require human review for sensitive messages or system changes.
Try before committing
Test selected model and TTS combinations for latency, interruptions, transfers, voicemail detection, and token-cost variance.
Pricing & access
From $50/mo
Pay-per-use combines a $0.045/min voice-engine charge, selected TTS rate, LLM token cost, and separate phone-system charges. AI Employee Growth is $50/month with 100 shared Voice AI minutes; AI Employee Unlimited is $97/month subject to fair use. Verify in-app pricing.
- Unlimited plans remain subject to fair-use controls
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | HighLevel Voice AI This productConfigurable inbound and outbound phone agent for businesses and agencies using HighLevel workflows. | Similar product Configurable Lindy agents can handle inbound and outbound phone calls for support, booking, outreach, and follow-up workflows. | Similar product Visual workflow-based AI phone agent for answering calls, routing callers, scheduling, collecting information, and triggering business actions. |
|---|---|---|---|
| Starting price | From $50/mo | From $29.99/mo | From $33/mo |
| Free to start | Free trial | Free credits | Free plan |
| Calls | Inbound & outbound | Inbound & outbound | Inbound & outbound |
| HIPAA | Paid add-on | Enterprise plans | Enterprise plans |
| Morak scorecard How we score | |||
| Ease of setup | 3 of 5, Guided setup | 3 of 5, Guided setup | 4 of 5, Light configuration |
| Pricing transparency | 5 of 5, Plans published | 4 of 5, Starting price | 5 of 5, Plans published |
| Try before you buy | 4 of 5, Self-serve trial | 4 of 5, Self-serve trial | 5 of 5, Free plan |
| Call & telephony control | 4 of 5, Broad | 3 of 5, Moderate | 5 of 5, Full control |
| Compliance readiness | 4 of 5, Good | 5 of 5, Strong | 4 of 5, Good |
| Integration coverage | 5 of 5, All covered | 4 of 5, 3 of 4 covered | 4 of 5, 3 of 4 covered |