Voice AI

HighLevel

HighLevel Voice AI is a packaged phone-agent capability inside the HighLevel CRM and automation environment. It supports inbound calls, outbound calls, and a voice widget, with configurable knowledge, workflows, calendars, and follow-up actions for businesses and agencies.

Editorial research · Reviewed Jul 10, 2026

Quick facts

Agent category

Phone Agent

Call direction

Inbound and outbound

Channel

Inbound phone, Outbound phone, Web voice widget

Human handoff

Yes

Audience

Customer-facing

Setup complexity

Moderate workflow, prompt, phone, and CRM configuration

Pricing model

$50/month Growth or $97/month Unlimited; phone and model charges may apply

Full pricing details

Pay-per-use combines a $0.045/min voice-engine charge, selected TTS rate, LLM token cost, and separate phone-system charges. AI Employee Growth is $50/month with 100 shared Voice AI minutes; AI Employee Unlimited is $97/month subject to fair use. Verify in-app pricing.

Strengths & limitations

Native CRM and workflow context
Inbound and outbound support
Agency-oriented packaging
Published component pricing

Pricing has multiple AI, model, TTS, and telephony components
Configuration can create broad write permissions
Unlimited plans remain subject to fair-use controls

Profile overview

Best for

HighLevel agenciesCRM-connected call workflowsInbound and outbound callsLead follow-up

Can handle

Answer inbound calls

Place outbound calls

Qualify leads

Book appointments

Use workflows

Update connected CRM records

Works with

HighLevel knowledge baseCRM recordsConfigured promptsWorkflow contextHighLevel CRMCalendars

Details

Call recording: Needs confirmation
Phone numbers: Uses HighLevel Phone System; separate call and number charges apply.
CRM support: Native HighLevel CRM and workflow access; scope each action and test duplicate or failed updates.