AI Phone Agent

Phonely

Phonely lets teams build AI phone agents with visual workflows, knowledge bases, call transfer, integrations, analytics, and optional outbound calling. It is positioned for businesses that want a configurable phone agent without building the full voice stack from scratch.

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Quick facts

Agent category

Phone Agent

Call direction

Inbound and outbound

Channel

Phone, SMS, Website

Human handoff

Yes

Audience

Customer-facing

Setup complexity

Low to moderate visual workflow setup

Pricing model

Free plan; Starter $33/mo annual; Pro $100/mo annual

Full pricing details

Free plan available. Starter is listed at $33/month billed annually, Pro is $100/month billed annually, and Enterprise is custom/as low as $0.05/min. Public plan tables show included monthly minutes by tier and overage rates including $0.35/min on Starter, $0.30/min on Pro, and $0.25/min on Enterprise. Verify current monthly billing, minute allowances, and overages with vendor.

Strengths & limitations

Visual workflow builder
Transparent public pricing
Call routing and transfer support
Useful integration catalog for SMB workflows

Workflow quality depends on careful setup and testing
Complex regulated workflows need compliance review
Enterprise features, SIP trunking, and custom telephony require vendor confirmation

Profile overview

Best for

SMB phone automationConfigurable call flowsScheduling and routingTeams that want visual workflows

Can handle

Answer calls

Route and transfer callers

Collect call details

Schedule appointments

Trigger API and CRM actions

Works with

Uploaded documentsWebsite importKnowledge baseCall transcriptsWorkflow variablesGoogle Calendar

Details

Call recording: Yes
Phone numbers: Supports Phonely numbers, forwarding existing phone lines, and number porting; verify country and SIP requirements.
CRM support: Includes several prebuilt CRM and scheduling integrations plus custom API requests.