Dialpad AI Virtual Receptionist
Natural-language virtual receptionist for answering questions and routing inbound business calls.
- Pricing at a glance
- Quote-based; Dialpad plan and AI packaging required
- Starting price
- Quote-based
- Setup
- Guided setup
At a glance
Calls & telephony
- DetailCalls
Inbound only
- SupportedHuman handoff
Yes
- Not publishedCall recording
Not published
- SupportedPhone numbers included
Yes
- Not publishedBring your own carrier
Not published
- Not publishedSIP trunking
Not published
Trust & access
- Not publishedHIPAA
Not published
- SupportedSOC 2
Type II
- Not publishedGDPR
Not published
- Not publishedLanguages
Not published
- Not publishedFree to start
Not published
- Not supportedDeveloper API
No
Morak scorecard
How we score →- Ease of setupGuided setup
Moderate phone-system and routing configuration.
- Pricing transparencyQuote only
Pricing is quoted by sales; no list price is published.
- Try before you buyNot published
No self-serve demo or trial is published.
- Call & telephony controlModerate
Documented: inbound, human handoff and phone numbers.
- Compliance readinessLimited
Published: SOC 2 Type II.
- Integration coverage2 of 4 covered
Connects to phone system and customer records (CRM, EHR or POS). Not listed: calendar and automation or API.
Typical score among business call agents
Route callers through your Dialpad environment
What you get
Let callers describe what they need instead of navigating a fixed phone menu.
What to account for
You still configure destinations and fallback routing. Deeper transactional workflows need confirmation.
Best for
- Dialpad phone environments
- Natural-language call routing
- After-hours coverage
- Multi-department businesses
Strengths
- Native business phone context
- Natural-language routing
- Human escalation paths
- Enterprise communications fit
Not a fit for
- Standalone developer API use
- Teams not considering Dialpad telephony
- Autonomous sensitive transactions without review
Watch-outs
- Pricing and exact AI Agent packaging require sales confirmation
- Depth of transactional integrations is not clear from the public receptionist page
- Depends on Dialpad configuration
What it handles
- Understand the caller
- Answer inbound calls
- Answer configured questions
- Identify caller intent
- Route the request
- Route to departments
- Apply after-hours routing
Integrations & channels
Telephony
- Dialpad
CRM & help desk
- Contact center workflows
Other
- Business directory
Channels
- Phone
What to test
Try before committing
Test directory names, ambiguous requests, transfers, after-hours rules, and failure handling with the production phone configuration.
Data access, recording & usage details
- Review AI disclosure, recording consent, transcript access, and retention settings before enabling customer calls.
Pricing & access
Quote-based
Quote-based; confirm required Dialpad plan, AI Agent licensing, phone service, numbers, and usage charges.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Dialpad AI Virtual Receptionist This productNatural-language virtual receptionist for answering questions and routing inbound business calls. | Similar product AI phone agent for answering inbound calls, handling routine questions, and routing callers without traditional phone trees. | Similar product AI receptionist for home-service and real-estate businesses that answers your number, takes job details and books into Google Calendar. |
|---|---|---|---|
| Starting price | Quote-based | From $49/mo | From $99/mo |
| Free to start | Not published | Free trial | Free trial |
| Calls | Inbound | Inbound | Inbound |
| HIPAA | Not published | Not published | Not published |
| Morak scorecard How we score | |||
| Ease of setup | 3 of 5, Guided setup | 4 of 5, Light configuration | 5 of 5, Quick self-serve |
| Pricing transparency | 1 of 5, Quote only | 5 of 5, Plans published | 4 of 5, Starting price |
| Try before you buy | Not scored, Not published | 5 of 5, Call it now | 5 of 5, Call it now |
| Call & telephony control | 3 of 5, Moderate | 3 of 5, Moderate | 2 of 5, Basic |
| Compliance readiness | 2 of 5, Limited | 3 of 5, Fair | Not scored, Not published |
| Integration coverage | 3 of 5, 2 of 4 covered | 2 of 5, 1 of 4 covered | 3 of 5, 2 of 4 covered |