AptaBook AI Receptionist
AI receptionist for US and Canadian service businesses that answers calls, web chat, WhatsApp and email and books into Google Calendar or Outlook.
- Pricing at a glance
- From $49/month for 50 conversations; 15-day trial
- Starting price
- From $49/mo
- Setup
- Quick self-serve
- Try it
- Self-serve trial
- Free to start
- Free trial
Use the 15-day trial to connect your calendar, then call your new number and book an appointment.
Ask whether calls are recorded, how long transcripts are kept, and for a signed BAA if you handle patient data.
At a glance
Calls & telephony
- DetailCalls
Inbound only
- Not publishedHuman handoff
Not published
- Not publishedCall recording
Not published
- SupportedPhone numbers included
Yes
- Not publishedBring your own carrier
Not published
- Not publishedSIP trunking
Not published
Trust & access
- Not publishedHIPAA
Not published
- Not publishedSOC 2
Not published
- Not publishedGDPR
Not published
- DetailLanguages
20+ languages
- SupportedFree to start
Free trial
15-day free trial on every plan, no card
- Not supportedDeveloper API
No
Morak scorecard
How we score →- Ease of setupQuick self-serve
Most businesses go live in under 10 minutes.
- Pricing transparencyStarting price
From $49/mo is published; higher tiers or usage may be quoted.
- Try before you buySelf-serve trial
Sign up and test it yourself before paying.
- Call & telephony controlBasic
Documented: inbound and phone numbers.
- Compliance readinessNot published
No SOC 2, GDPR or HIPAA commitments are published.
- Integration coverage2 of 4 covered
Connects to customer records (CRM, EHR or POS) and calendar. Not listed: phone system and automation or API.
Typical score among business call agents
Answer calls and chat and book appointments for a small service business
What you get
One agent answers calls, web chat, WhatsApp and email, qualifies leads and books into Google Calendar or Outlook, from $49 a month.
What to account for
Plans are capped by conversations, no legal entity is published, and its HIPAA claim isn't backed by a published BAA.
Best for
- Small service businesses in the US and Canada
- Booking into Google Calendar or Outlook
- Calls and web chat from one agent
- A low published price with a free trial
Strengths
- Published prices and a free trial with no card
- Voice included on every plan
- Calls, chat, WhatsApp and email in one agent
- Industry pages for clinics, law firms, trades and salons
Not a fit for
- Businesses outside the US and Canada
- Outbound calling campaigns
- Practices that need a signed BAA before trying it
Watch-outs
- Its FAQ says channels and phone numbers depend on your market and plan
- No legal entity or address is published
- Call recording and handoff to staff aren't described
What it handles
- Answer every channel
- Answer calls 24/7
- Answer web chat, WhatsApp and email
- Qualify leads
- Book and follow up
- Book into Google Calendar or Outlook
- Call back website visitors on request
- Keep transcripts in a dashboard
Requirements & compatibility
- Phone setup
- A dedicated inbound number; forward your existing line to it. Numbers depend on your market and plan.
- CRM connection
- HubSpot and Zoho CRM; Mindbody for studios; Google Calendar and Outlook for booking.
Integrations & channels
CRM & help desk
- HubSpot
- Zoho CRM
Calendar & scheduling
- Google Calendar
Messaging
- Gmail
- Microsoft Teams
Other
- Outlook
- Google Meet
- Mindbody
Channels
- Phone
- Web chat
What to test
- Its FAQ says it is HIPAA compliant, but its privacy policy only offers enterprise customers a BAA discussion; get a signed BAA before handling patient data.
Try before committing
Test a booking into your calendar, a caller in a second language, and what happens when you reach the plan's conversation cap.
Data access, recording & usage details
- Its privacy policy doesn't mention call recordings or say how long transcripts are kept, and names its subprocessors by category only.
Pricing & access
From $49/mo
Solo is $49 a month for 50 conversations, Starter $99 for 400 and Professional $149 for 1,500; Enterprise is quoted. Every plan includes voice and starts with a 15-day free trial with no card. Usage is counted in conversations rather than minutes and there are no overage charges: you upgrade when you reach the limit. Billing is month to month, and annual billing saves 15%.
- Plans are capped by conversations (50 on Solo); there are no overages, so you upgrade at the cap
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | AptaBook AI Receptionist This productAI receptionist for US and Canadian service businesses that answers calls, web chat, WhatsApp and email and books into Google Calendar or Outlook. | A different approach SMB AI receptionist for answering inbound calls, taking messages, routing callers, booking appointments, and adding SMS or website chat coverage. Why compare: Compare Dialzara for a small-business AI receptionist from $29 a month, with its own demo line. | A different approach No-code AI phone agent for answering and automating customer service and sales requests on business calls. Why compare: Compare Goodcall for a self-serve phone agent with published monthly plans. |
|---|---|---|---|
| Starting price | From $49/mo | From $29/mo | From $79/mo |
| Free to start | Free trial | Free trial | Free trial |
| Calls | Inbound | Inbound & outbound | Inbound |
| HIPAA | Not published | BAA available | BAA available |
| Morak scorecard How we score | |||
| Ease of setup | 5 of 5, Quick self-serve | 5 of 5, Quick self-serve | 5 of 5, Quick self-serve |
| Pricing transparency | 4 of 5, Starting price | 5 of 5, Plans published | 5 of 5, Plans published |
| Try before you buy | 4 of 5, Self-serve trial | 5 of 5, Call it now | 4 of 5, Self-serve trial |
| Call & telephony control | 2 of 5, Basic | 3 of 5, Moderate | 3 of 5, Moderate |
| Compliance readiness | Not scored, Not published | 2 of 5, Limited | 4 of 5, Good |
| Integration coverage | 3 of 5, 2 of 4 covered | 4 of 5, 3 of 4 covered | 3 of 5, 2 of 4 covered |