Virtual Concierge
Visit websiteHostie
Hostie is a restaurant-focused virtual concierge for phone and text conversations. It is positioned around answering guest questions, booking reservations, taking supported orders, maintaining guest history, and giving restaurant teams visibility into live and past conversations.
Editorial research · Reviewed
Quick facts
Agent category
Industry Specific Agent
Call direction
Inbound
Channel
Phone, SMS
Human handoff
Yes
Audience
Customer-facing
Setup complexity
Guided restaurant, menu, reservation, and phone setup
Pricing model
Quote-based restaurant concierge
Full pricing details
Quote-based; confirm location, call and message volume, integrations, onboarding, and order charges.
Strengths & limitations
- Hospitality-specific experience
- Phone and text coverage
- Guest context
- Staff visibility
- Pricing is sales-led
- Integration depth varies
- Complex order, refund, and allergy behavior must be tested
Profile overview
Best for
Can handle
Works with
Details
- Call recording
- Needs confirmation
- Phone numbers
- Confirm number porting, forwarding, locations, and regional availability with Hostie.
- CRM support
- Guest history is advertised; verify export, ownership, and restaurant-system write scope.
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