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Virtual Concierge

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Hostie

Hostie is a restaurant-focused virtual concierge for phone and text conversations. It is positioned around answering guest questions, booking reservations, taking supported orders, maintaining guest history, and giving restaurant teams visibility into live and past conversations.

Editorial research · Reviewed

Quick facts

Agent category

Industry Specific Agent

Call direction

Inbound

Channel

Phone, SMS

Human handoff

Yes

Audience

Customer-facing

Setup complexity

Guided restaurant, menu, reservation, and phone setup

Pricing model

Quote-based restaurant concierge

Full pricing details

Quote-based; confirm location, call and message volume, integrations, onboarding, and order charges.

Strengths & limitations

  • Hospitality-specific experience
  • Phone and text coverage
  • Guest context
  • Staff visibility
  • Pricing is sales-led
  • Integration depth varies
  • Complex order, refund, and allergy behavior must be tested

Profile overview

Best for

Independent restaurantsHospitality groupsReservationsTakeout calls

Can handle

Answer calls
Answer guest questions
Book reservations
Take supported takeout orders
Maintain guest history
Escalate to staff

Works with

Restaurant informationMenuHoursReservation availabilityGuest conversation historyReservation systems
Details
Call recording
Needs confirmation
Phone numbers
Confirm number porting, forwarding, locations, and regional availability with Hostie.
CRM support
Guest history is advertised; verify export, ownership, and restaurant-system write scope.