Hostie Virtual Concierge
Restaurant concierge that answers calls and texts, books reservations, handles takeout, and preserves guest context.
- Pricing at a glance
- Quote-based restaurant concierge
- Starting price
- Quote-based
- Setup
- Guided setup
- Free to start
- Free trial
At a glance
Calls & telephony
- DetailCalls
Inbound only
- SupportedHuman handoff
Yes
- Not publishedCall recording
Not published
- SupportedPhone numbers included
Yes
- SupportedBring your own carrier
Yes
- SupportedSIP trunking
Yes
New number from Hostie, port your number, or keep carrier and route via SIP trunk
Trust & access
- Not publishedHIPAA
Not published
- SupportedSOC 2
Yes
Says SOC 2 certified; homepage shows a SOC 2 Type II badge
- SupportedGDPR
Yes
States GDPR compliant
- DetailLanguages
20 languages
- SupportedFree to start
Free trial
Free trial offered; duration not stated
- Not supportedDeveloper API
No
Morak scorecard
How we score →- Ease of setupGuided setup
Guided restaurant, menu, reservation, and phone setup.
- Pricing transparencyQuote only
Pricing is quoted by sales; no list price is published.
- Try before you buySelf-serve trial
Sign up and test it yourself before paying.
- Call & telephony controlBroad
Documented: inbound, human handoff, phone numbers, bring-your-own carrier and SIP.
- Compliance readinessFair
Published: SOC 2 and GDPR.
- Integration coverage3 of 4 covered
Connects to phone system, customer records (CRM, EHR or POS) and calendar. Not listed: automation or API.
Typical score among industry voice agents
Give hospitality guests a connected response
What you get
Handle phone and text inquiries using reservation and guest context.
What to account for
Confirm integration depth and staff escalation for special requests before treating an answer as a completed reservation.
Best for
- Independent restaurants
- Hospitality groups
- Reservations
- Takeout calls
Strengths
- Hospitality-specific experience
- Phone and text coverage
- Guest context
- Staff visibility
Not a fit for
- Non-hospitality workflows
- Developer infrastructure
- High-risk payment handling without a scoped processor
Watch-outs
- Pricing is sales-led
- Integration depth varies
- Complex order, refund, and allergy behavior must be tested
What it handles
- Guest requests
- Answer guest questions
- Book reservations
- Take supported takeout orders
- Context and escalation
- Maintain guest history
- Escalate to staff
Requirements & compatibility
- Knowledge inputs
- Restaurant information, Menu, Reservation availability
Integrations & channels
Telephony
- Restaurant phone
Calendar & scheduling
- Reservation systems
Messaging
- SMS
Industry systems
- Ordering workflows
Channels
- Phone
What to test
- Route allergies, payments, disputes, and urgent guest issues to trained staff.
Try before committing
Test background noise, menu changes, special requests, reservation conflicts, and escalation during service peaks.
Data access, recording & usage details
- Review call and message consent, recording, guest-history access, and retention.
Pricing & access
Quote-based
Quote-based; confirm location, call and message volume, integrations, onboarding, and order charges.
How it compares
Side by side with two alternatives buyers weigh against it, on the same facts and scorecard.
| Detail | Hostie Virtual Concierge This productRestaurant concierge that answers calls and texts, books reservations, handles takeout, and preserves guest context. | Similar product 24/7 restaurant phone agent for orders, reservations, payments, menu questions, and call analytics. | Similar product Restaurant-focused voice agent for answering inbound calls, guest questions, and reservation workflows. |
|---|---|---|---|
| Starting price | Quote-based | Quote-based | From $399/location |
| Free to start | Free trial | Paid only | Not published |
| Calls | Inbound | Inbound | Inbound |
| HIPAA | Not published | Not published | Not published |
| Morak scorecard How we score | |||
| Ease of setup | 3 of 5, Guided setup | 2 of 5, Project rollout | 3 of 5, Guided setup |
| Pricing transparency | 1 of 5, Quote only | 1 of 5, Quote only | 5 of 5, Plans published |
| Try before you buy | 4 of 5, Self-serve trial | Not scored, Not published | 1 of 5, Sales demo only |
| Call & telephony control | 4 of 5, Broad | 2 of 5, Basic | 1 of 5, Basic |
| Compliance readiness | 3 of 5, Fair | Not scored, Not published | 2 of 5, Limited |
| Integration coverage | 4 of 5, 3 of 4 covered | 4 of 5, 3 of 4 covered | 3 of 5, 2 of 4 covered |